Manpower in Hospitality Industry

The best supplier for your manpower need in Hospitality.

Manpower in Hospitality Industry

The best supplier for your manpower need in Hospitality.

Manpower in Hospitality Industry

The best supplier for your manpower need in Hospitality.

Manpower in Hospitality Industry

The best supplier for your manpower need in Hospitality.

Manpower in Hospitality Industry

The best supplier for your manpower need in Hospitality.

Showing posts with label tips and skills in hospitality. Show all posts
Showing posts with label tips and skills in hospitality. Show all posts

Tuesday, March 3, 2015

Flexible working hour in hospitality industry, should or not?



The hospitality industry is known for being fast-paced, and staff turnover in this industry is high. Involves long and unsociable hours in hospitality industry can make it difficult for employees to juggle work with other commitments, particularly family. Employee stress and burnout can lead to staff members leaving, or becoming demotivated.

Employees can benefit in a number of different ways. All they need is a suitable environment with the right management policy and flexible working hour is one of great ways should be applied. 

Which are flexible working hours’ advantages?
They can reduce stress, increase standard of living through the ability to combine work and other commitments, reduce childcare costs, improve family relationships, improve morale,…

Many employees who are looking for work or are hoping to switch roles look for flexible working hours as a key benefit of potential employers. Providing flexible work options means that they can meet their commitments, and enjoy a balanced lifestyle, while still continuing to work.


Besides employees’ benefit, there are a large number of advantages for employers. Some of these are: improved staff retention levels, the ability to attract high quality job candidates and employees, a happier more productive workforce, increased employee loyalty, reduced absenteeism, more likelihood of employees returning after maternity leave,…

Offering flexible working hours can be a good way for smaller organizations to stay competitive, and attract and keep higher performing employees. Many hospitality organizations struggle to find and keep good employees, and the cost of recruitment and training can have a significant impact on their bottom lines.

Flexible working hours can help provide an incentive for employees to stay with organizations in the long-term, and reduce overall staff turnover.
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Saturday, February 28, 2015

Bleisure travel - new niche market for hotelier

Bleisure travel is a trip mixing business with leisure that purposes in improving job satisfaction and loyalty.

For example, a business trip that may include family or a significant other, which then leads to a short vacation and extended hotel stay.

According to a 2014 Google Travel Study, 57% of US business travelers plan to extend their trips for leisure. With this growing trend in the hospitality industry, it is important for hoteliers to start developing a better understanding of this market in order to effectively accommodate bleisure travelers during their stay.

The latest survey from BridgeStreet Global Hospitality polled 640 international travelers and found that most bleisure travelers tack on an average of two vacation days to their business trips.
More than half of respondents also said they’ve brought family members or their other half with them on such trips and most (78 percent) agreed that adding vacation days adds value to their work assignments.

The most popular bleisure activities are sightseeing, dining, arts and culture.


The survey also found that an overwhelming majority of younger travelers (aged 35 to 44) are more likely to take advantage of a business trip to soak in the sights: 94 percent of travelers in this age group said they’re likely or more than likely to take a bleisure trip in the next five years.
That compares to the worldwide average of 60 percent.

Meanwhile, a similar survey of 2,020 American travelers released earlier this month found that about half (49 percent) of American adults used their business trips to discover a new destination.
The Hotwire.com survey also found that younger travelers -- defined as 18-34 -- were more likely to mix business with pleasure compared to their older counterparts (aged 35 to 44) at 56 percent and 37 percent respectively.

The bleisure travel experience is one that involves multiple influences from business, leisure, travel companions and personal goals, which makes this segment of travelers often difficult to understand.


By taking the time to understand the desires and behaviors of the growing bleisure segment which includes their desire for all-inclusive hotel accommodations, being aware of the need to be constantly connected and their attraction towards hotel packages; hoteliers gain a huge advantage to the future of travel in hospitality.
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>>> Updating hospitality manpower news at Hospitality Manpower Blog
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Wednesday, February 25, 2015

Cleaning Tips You Haven't Heard Before

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No.1. The best way to dust blinds: Close them, then wipe up and down with an old dryer sheet. It'll create an antistatic barrier that helps prevent dust from building up again.

No.2. To eliminate that ring in your toilet, drop in a bubbling denture tablet, and leave it for at least 30 minutes or overnight. The stain will come off with just a few swishes of the brush.

No.3. The Mr. Clean Magic Eraser is your friend. It will cut your cleaning time in half for bathtubs, sinks, countertops, and dirty walls.

No.4. Shine your bathroom tiles with lemon oil. It also helps prevent mold and mildew.

No.5. To clean glass and mirrors, use coffee filters, not paper towels. They leave no streaks or lint - and they're cheap.

No.6. Clean cobwebs with a yardstick covered by a tube sock. That also works for cleaning under stoves and refrigerators.

No.7. Vinegar and water is a great deodorizer for a musty bathroom. Spray your shower down as you're getting out. It really absorbs the odors, and the smell of vinegar goes away in an hour.

No.8. To clean your microwave oven, microwave a cup of water with some baking soda in it until it's boiling. That eliminates odors and makes it super easy to wipe away all that stuck-on stuff.

No.9. A wet pumice stone will clean a dirty oven faster than any spray-on product.

No.10. Our biggest secret weapon? A powdered product called Bar Keepers Friend (amazon.com). We use it on everything. Its active ingredient is rhubarb powder, which really cuts through grit and grime. It cleans glass-top stoves, counters, toilets, porcelain and more. Your sink will never be shinier.

No.11. Vacuuming bathroom mats is a nightmare. Toss them in the wash every week or two instead.

No.12. Seventh Generation dish liquid diluted with water is a great nontoxic all-purpose cleanser. Just put two squirts in a spray bottle and fill it with water.

No.13. To damp-mop wood floors, use plain water or a water-based floor cleaner like Bona. Don't use vinegar. The acid in it will pit your polyurethane finish, can void your warranty, and may reduce shine over time.
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>>> Updating hospitality manpower news at Hospitality Manpower Blog
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Thursday, January 29, 2015

How is emotional intelligence (EI) important in workplace?

What is Emotional Intelligence?

Emotional intelligence (EI) is the ability to perceive, control, and evaluate emotions. Emotional intelligence can absolutely be learned and strengthened in daily habit.
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How is emotional intelligence important in workplace?


If a business (organization) wants to lift itself from averagely successful to excellent, there is only one area they needs to address : emotional intelligence.
Emotional intelligence at work is about how people and relationships function:
Relationships between colleagues, between directors and staff;
Relationships between the organisation and its customers, stakeholders, suppliers, competitors, networking contacts, … everyone.

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It is about leadership, teamwork, partnership and vision. Founded on excellent practice and understanding of communication, the emotionally intelligent business consistently excels in all these areas and has insight into how this happens.
An organisation which is emotionally intelligent has staff who are:
Motivated, productive, efficient, aligned with the business, and committed;
Effective, confident, likable, happy, and rewarded.

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Emotional intelligence is applicable to every human interaction in business: from staff motivation to customer service, from brainstorming to company presentations. But the subject is far deeper and wider than these examples, and emotional intelligence must be able to understand and deal with:
How we assess people
How relationships develop
How our beliefs generate our experience
As well as resistance, power struggles, judgment, competition, vision, leadership, success, and much more.

Only in a business in which the staffs are emotionally intelligent can they work together to maximum effectiveness. This can only increase the organisation’s success, however measured.
Emotional intelligence is essential for excellence.

How can managers check their staffs' emotional intelligence?

To manage employees' EI, business or organization can take a emotional intelligence test (EQ) itself or ask supporting from manpower services agencies or recruitment agencies.
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>>> Updating hospitality manpower news at Hospitality Manpower Blog
http://hospitalitymanpower.blogspot.com
>>> Find out more manpower services supply
http://vnmanpower.com

Tuesday, January 20, 2015

How to become a good listener? (Part 2)

Last some days, I said about some tips to become a good listener? Now we will come to other tips to improve your listen skill.

5. Wait and Watch for Non-Verbal Communication
Gestures, facial expressions, and eye-movements are all important.
In fact, we don’t just listen with our ears but also with our eyes so to become a good listener, you should watch and pick up the additional information being transmitted via non-verbal communication.
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6. Be Patient
Be patient and let the speaker continue in their own time, sometimes it takes time to formulate what to say and how to say it.
Never interrupt or finish a sentence for someone.
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7. Listen for Ideas – Not Just Words
To become a good listener, you need to get the whole picture, not just isolated bits and pieces.
One of the most difficult aspects of listening is the ability to link together pieces of information to reveal the ideas of others. With proper concentration, letting go of distractions, and focus this becomes easier.
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8. Avoid Personal Prejudice
Everybody has a different way of speaking, some people are more nervous or shy than others, some have regional accents or make excessive arm movements, some people like to pace whilst talking - others like to sit still.
Try to be impartial.  Don't become irritated and don't let the person’s habits or mannerisms distract you from what they are really saying.
Focus on what is being said and try to ignore styles of delivery.
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9. Listen to the Tone
A good speaker will use both volume and tone to their advantage to keep an audience attentive; everybody will use pitch, tone and volume of voice in certain situations – let these help you to understand the emphasis of what is being said.

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The most basic and powerful way to connect to another person is to listen. Just listen. Perhaps the most important thing we ever give each other is our attention...
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Saturday, January 17, 2015

How to become a good listener? (Part 1)


It's difficult to become an effective speaker but to become good listener is not easy. A good listener will listen not only to what is being said, but also to what is left unsaid or only partially said.
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Effective listening involves observing body language and noticing inconsistencies between verbal and non-verbal messages. For example, if someone tells you that they are happy with their life but through gritted teeth or with tears filling their eyes, you should consider that the verbal and non-verbal messages are in conflict, they maybe don't mean what they say.

Let's see some tips help you become a good listener.

1. Stop Talking
When somebody else is talking listen to what they are saying, do not interrupt, talk over them or finish their sentences for them.  Until they has finished talking you may need to clarify to ensure you have received their message accurately.
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2. Just Listening


Feel Relax.  
Focus on the speaker.  
Put other things out of mind.  
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The human mind is easily distracted by other thoughts – what’s for lunch, what time do I need to leave to catch my train, is it going to rain – try to put other thoughts out of mind and concentrate on the messages that are being communicated.

3. Put the Speaker at Ease
Remember their needs and concerns.
Help the speaker to feel free to speak.
Nod or use other gestures or words to encourage them to continue.
Maintain eye contact but don’t stare – show you are listening and understanding what is being said.
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4. Empathise
Put yourself in speaker's position.
Try to understand the other person’s point of view.
Look at issues from their perspective.
Let go of preconceived ideas.
By having an open mind we can more fully empathise with the speaker.
If the speaker says something that you disagree with then wait and construct an argument to counter what is said but keep an open mind to the views and opinions of others.
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Thursday, January 15, 2015

How to use humor on the job? (Part 2)

Last days, we knew some tips to use humor on job. Now we will learn more techniques to get success at work.
6. Observe the rule of threes
Have you ever noticed how many jokes involve a minister, a priest, and a rabbi? Or a member of ethnic groups 1, 2, and 3? An old saying tells us that "A cord of three strands is not easily broken." Triangular structures are among the strongest ones possible. The number three represents symmetry and completeness. Therefore, when developing your humor, try to involve three elements. For example, when I give presentations on communications lessons we can learn from the Titanic disaster, I don't simply say "I use as an example the Titanic because my daughters say I'm a loser." I say, instead:
I use as an example the Titanic for three reasons: It's something everyone knows, I enjoy studying and discussing it, and My daughters say I'm a loser.
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7. Say what people are thinking (but won't say themselves)
Dilbert creator, Scott Adams, once remarked that this idea provides many of his cartoon subjects. When you verbalize what everyone else is thinking, you in effect "take the hit" for them, allowing them the privilege of laughing. In my previous example, where I was preceding Commander Waddle, it's quite possible the audience was more familiar with him than with me. When I made my joke, I was saying to them, in effect, "I know what you're thinking, and it's okay."
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8. Delay the punchline until the end
The impact of humor is greatest when you can delay the punchline as long as possible. For example, instead of telling an audience they have to write clearly enough "so that even a judge can understand it," tell them that they have to write clearly enough "so that it can be understood, even by a judge."
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9. Poke fun at a boss or other authority figure
As long as you don't go overboard, making fun of the boss is usually a safe approach. In fact, doing so pays a backhanded compliment to the boss, by recognizing that he or she has sufficient prominence to merit such attention. I recommend, as above, avoiding joking about race or religion or physical characteristics of the boss. The safest topics are probably intelligence and business acumen (or lack thereof).
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10. Don't tip your hand
An important reason business humor works is the absence of expectations. People are expecting a business presentation, not a monologue from Jay Leno. Any appropriate humor you can generate usually will succeed. Therefore, if you're about to use humor, never tell the audience, "I'm going to tell you a joke now" or "Here's a joke that makes my point." Just start into the joke as if you're giving your regular presentation.

Also, use local details whenever possible. If you're in Washington, don't say "I was walking down the street." Say instead, "I was walking west on K St., approaching Washington Circle, by The George Washington University Hospital." Don't say, "I exited the subway." Say instead, "I exited the Metro at Judiciary Square." These details add to the credibility of the story, increasing the element of surprise and hence the impact of the joke.
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