Some interview question for receptionist position (Part 2)

Today, we will see more interview questions for receptionist position in hotel:

5.    On a scale from one to ten, How Would You Rate an Importance of a Receptionist in a Hotel, if we talk about overall impression of a guest?

I would say 10. Receptionist is the first, and the last, person guests talk to. If she makes a good first impression, it will be easier for the other staff members to carry on it. On the other hand, if she makes a wrong first impression, everyone else will be in trouble.

I would give her ten. I believe that in a good hotel everything has to be perfect. From start to finish. Receptionists, maids, waitresses, everyone has to do the job well, so the guests have no reason to complain and oppositely, they will come back again. I act in my job according to that. Even if I had a bad day in personal life, I would never let it to influence my performance in work.

6.    Can You Work Night Shifts? Would You Mind Working Twelve Hours a Day?

I can definitely work during the night. I do not have children, so there is no reason for me to be at home at night. I am flexible and count with night shift option.

I would not mind working twelve hours a day. In my previous job it was not uncommon that I worked even for fourteen hours a day sometimes. So I am used to do it and am able to stay focused for a long time.

7.    Client calls you. He wants to book twenty rooms for forty people. But we have only ten rooms available. What will you do?

Twenty rooms is a lot and we should not lose the client. On the other hand, we can not cancel the reservations of other guests, because everyone is important and each guest can share both positive and negative feedback on the hotel. Therefor I would probably say to the client that I have to check the availability for him and that I will call him back in ten minutes. I would go to the manager and discuss with him the options we have.

I would strongly apologize and say that we had only ten rooms available. However, I would recommend the following solution: He takes ten remaining rooms in our hotel, and I take care of the reservation of ten other rooms in a hotel nearby (or in a partnering hotel). I am sure I would find one with ten rooms available and book a place for remaining guests there. Doing this, I do for the client something extraordinary. At the same time, we do not lose a business and complete our capacity. Everything would be great. Of course before doing all of this, I would consult my manager to ensure it corresponds with the hotel policies.

8.    If a guest accused you of bad service, what would you do?

First of all, this is unlikely to happen, as I always do my job in a responsible way and try to exceed the expectations of every guest. But if it happened, I would apologize, ask what I did wrong and try to correct my mistake.

I would apologize and try to correct my mistake. If I was unable to do it, I would offer him help of my manager. Anyway, I would stay calm, listen to his needs and complaints. I would always remember the lesson I learned in that situation, in order to be able to approach another guest in a better way next time, if similar problem occurred.
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Some interview questions for receptionist position (Part 1)

Below are some questions help you to prepare for receptionist position interview better:

1. Why do you want to become a receptionist?

I always wanted to work as a receptionist. This was my childhood dream. I really like the hotel environment and I enjoy talking to different people. This makes me happy in my daily life and that is why I prefer to work as a receptionist.

I believe I can do a really good job as a receptionist. Other people enjoy talking to me, I have good understanding for the needs of the others and on the top of that, I speak two foreign languages. I believe I can deliver a great added value to both employers and clients as a receptionist

2. Why do you want to work as a receptionist here?

Your hotel has great guest reviews on all major travelers’ websites. It has a wonderful location and I believe it is one of the best places to stay when you want to enjoy your trip in the city. I would be very proud to work here as a receptionist.

I really like the variety of activities you offer to guests. Swimming for children, thematic evenings for elderly couples and romantic dinners for everyone. What more, the rooms are really nice and spacious and I like all the staff I’ve met here so far. I would be very happy to work here and recommend this place to everyone.

3. This job is repetitive. What would motivate you to do it well everyday?

To be honest, I prefer routine to creativity. Once I learn to do my stuff, I do the job well and have good feeling from doing it. Jobs where you have to learn new things every day are not really a good choice for me. Once I learn to do my tasks, I enjoy doing it and can do it on a high level day after day, without any serious drop in motivation.

Good relationships on the workplace motivate me. If I enjoy time spent with my colleagues, if I feel like a member of a hard-working team, it makes me happy and motivated to work hard all the time. It does not matter if the job is repetitive.

From my point of view, this job is not repetitive. I know that receptionists do the same things again and again, every single day. But there are problems you need to solve and new guests you talk to every day. Many different things happen on a daily basis. From my point of view, this job is fun to do, not a repetitive one. Some tasks may be repeated every day, but it doesn’t make the time in work boring.

4. Can you work with MS Office? What other programs can you use?

I have been working actively with MS Word and Ms Excel for eight years, at school and at work. I can do pretty much everything in Word and can create good charts and presentations in Excel and PowerPoint. On the top of that, I am an experienced user of various scheduling and booking programs, such as Booking Pro and Best Scheduler. I am sure I will quickly learn to work with all the programs you use here.

Besides, you can see some others such as: How fast you can type-write; What your methodology of work is; If you really can work with MS Office and use its functionality; If you are stressed, or oppositely calm and focused, while completing the tasks.

We will see more interview questions for receptionist position in part 2.
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How to hire the right receptionist?

Selecting the receptionist is probably one of the most crucial because they create the first impression to the clients. So it is important to choose the right receptionist for your company’s image.
Then this might be just the image you are looking for: business ambassadors (business’s image); personality counts (help customer).
By hiring the right receptionist, you are on your way to having a successful, smooth running company.

How to hire the right receptionist?

No1. Determine Necessary Skills
Think carefully about the type of your business and how your receptionist can best personify the image you wish to project. Screen for those who are truly interested in a receptionist role, as opposed to those who simply want to get a foot in your company's door the easiest way possible. That said, when it comes time to conduct interviews, ask each candidate what they know about your company and listen carefully to how they respond. You want someone who has a solid understanding of the business, which helps them to present a confident and capable first impression to outsiders.

No2. Assess Your Gut Feelings
Be exacting in interviews. Too often employers focus solely on credentials when considering candidates, but conduct is often just as important, especially when it comes to the receptionist role. A nervous, timid manner can be incredibly off-putting to those having their first dealings with a business. If your receptionist embodies such traits, it doesn't matter how highly trained your staff is; you could potentially lose business on the basis of the receptionist alone.
It may seem illogical to form an opinion of a prospective receptionist

Your receptionist is often the first contact customers and partners have with your business, be it over the phone or in person, so it is very important to have the right person handling the job. And to hire the right person, it's necessary to first identify what kind of employee you are looking for.
It may seem illogical to form an opinion of a prospective receptionist based on gut feelings, but if you're turned off by his or her demeanor, consider how your clients will feel. In turn, if you get an extremely positive feeling from interacting with a prospect, take that as a good sign.

Interviewing receptionists isn't the same as hiring for other positions. Receptionists are required to react on the fly, think on their feet, and tackle whatever situation comes their way. Angry caller on the phone? The receptionist will be the first one in your office with the opportunity to talk them down. Have a glut of visitors all clamoring for attention at once? It’s the receptionist's job to ensure that everyone gets where they're going. These scenarios and more are why it's crucial to hire a receptionist with a warm, affable manner.

No3. Allow for an Adjustment Period
While it's helpful to evaluate receptionist candidates based on their abilities, be sure to give your new hire a chance to settle in before deciding how you think they're doing. Obvious as this may seem, every business is governed by its own processes and filled with its own distinctive combination of personalities. Even the best, most adaptable receptionists will need some time to adjust to his or her new situation. Six weeks is usually a reasonable amount of time to assess how a receptionist is faring. You may wish to consider bringing someone in on a temporary basis at first, and then when you feel confident they make a good fit, bring them on permanently.
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The different types of hospitality industry jobs?

The hospitality industry revolves around providing excellent customer service in a wide variety of positions. There are many different kinds of hospitality industry jobs, including many of the positions available at hotels, restaurants, vacation destinations, and event planning services. For people who love working with customers and enjoy the travel, tourism, and leisure activity market, the hospitality industry may be just the right fit.

The different types of hospitality industry jobs?

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