Build employee loyalty or build customer loyalty?

The business world there is always a lot of talk about the importance of customer loyalty. But employee loyalty is every bit as important. Many people overlook the importance of employee, but to do so can be detrimental to your business. If you have not considered the issue before, there is no better time than now. There are many reasons why having loyal employees is a must in your business. They are the backbone of the company, and the ones...

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How to provide customer services outshines competiors

Some days ago, we talked about how to build customer loyalty. In the last step, we all understand how importance customer services is. See more How to build employee loyalty Excellent customer service that makes your customer feel special, Service that makes him or her want to come back and do more business with your company and recommend your business to his or her friends. So how can you provide an excellent customer service that will dazzle...

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How to increase hotel brand trust?

How do you inspire travelers to think about you before they travel? Below I want to show you some tips to get more attention of travelers and try to build customer loyalty. See more: Customer Satisfaction vs Customer Loyalty - What's the difference? No1. Display reviews Display reviews on your site. Reading reviews is now part of the booking process, so having reviews on your site enables travelers to make purchase decisions. No2. Social...

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How to Build Customer Loyalty

Are you committee do building customer loyalty? You should be. Most companies can increase revenues 50% by increasing customer loyalty by only 5% That’s great, but how do I do it? Here are 4 Steps to build customer loyalty: Step 1: Build Employee Loyalty It's easy to understand that if you don't take care of your employees, they won’t take care of your customers. To develop your brand, the first is developing your staffs loyalty. Step 2:...

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Customer Satisfaction vs Customer Loyalty - What's the difference?

In customer services, you’ll likely hear people talk about “customer satisfaction”, and sometimes you’ll hear about “customer loyalty”. It’s important to recognize that they are two sides of the same coin. To be clear that: “Satisfaction” is an attitude — it’s how I feel, and as such it’s distinctly subjective. I have an attitude that I’m satisfied, or I have a perception of myself as being satisfied. In contrast, “loyalty” describes behavior....

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