Flexible working hour in hospitality industry, should or not?

The hospitality industry is known for being fast-paced, and staff turnover in this industry is high. Involves long and unsociable hours in hospitality industry can make it difficult for employees to juggle work with other commitments, particularly family. Employee stress and burnout can lead to staff members leaving, or becoming demotivated.Employees can benefit in a number of different ways. All they need is a suitable environment...

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Bleisure travel - new niche market for hotelier

Bleisure travel is a trip mixing business with leisure that purposes in improving job satisfaction and loyalty. For example, a business trip that may include family or a significant other, which then leads to a short vacation and extended hotel stay. According to a 2014 Google Travel Study, 57% of US business travelers plan to extend their trips for leisure. With this growing trend in the hospitality industry, it is important for hoteliers to...

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Cleaning Tips You Haven't Heard Before

No.1. The best way to dust blinds: Close them, then wipe up and down with an old dryer sheet. It'll create an antistatic barrier that helps prevent dust from building up again. No.2. To eliminate that ring in your toilet, drop in a bubbling denture tablet, and leave it for at least 30 minutes or overnight. The stain will come off with just a few swishes of the brush. No.3. The Mr. Clean Magic Eraser is your friend. It will cut your cleaning...

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How is emotional intelligence (EI) important in workplace?

What is Emotional Intelligence? Emotional intelligence (EI) is the ability to perceive, control, and evaluate emotions. Emotional intelligence can absolutely be learned and strengthened in daily habit. How is emotional intelligence important in workplace? If a business (organization) wants to lift itself from averagely successful to excellent, there is only one area they needs to address : emotional intelligence. Emotional intelligence...

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How to become a good listener? (Part 2)

Last some days, I said about some tips to become a good listener? Now we will come to other tips to improve your listen skill. See more: How to become a good listener? (Part 1) 5. Wait and Watch for Non-Verbal Communication Gestures, facial expressions, and eye-movements are all important. In fact, we don’t just listen with our ears but also with our eyes so to become a good listener, you should watch and pick up the additional information being...

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How to become a good listener? (Part 1)

It's difficult to become an effective speaker but to become good listener is not easy. A good listener will listen not only to what is being said, but also to what is left unsaid or only partially said. Effective listening involves observing body language and noticing inconsistencies between verbal and non-verbal messages. For example, if someone tells you that they are happy with their life but through gritted teeth or with tears filling their...

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How to use humor on the job? (Part 2)

Last days, we knew some tips to use humor on job. Now we will learn more techniques to get success at work. 6. Observe the rule of threes Have you ever noticed how many jokes involve a minister, a priest, and a rabbi? Or a member of ethnic groups 1, 2, and 3? An old saying tells us that "A cord of three strands is not easily broken." Triangular structures are among the strongest ones possible. The number three represents symmetry and completeness....

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How to use humor on the job? (Part 1)

Do you want to distinguish yourself in the workplace and be able to function more effectively there? Consider using humor. Whether you use it during a presentation, on the telephone, or in personal interactions, humor can break the ice and set the tone for your audience. Below are a few tips on effectively using humor at work. For more information, I recommend the book A Funny Thing Happened on the Way to the Boardroom, by Michael Iapoce. 1....

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Which good books for hospitality managers?

#1. Service Operations Management (4th Edition) Robert Johnston, Graham Clark, Michael Shulver Apr 2012, Paperback, 488 pages Description: This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling...

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Advantages of Laughter

Advantages of laughter #1. Laughter is the Best Medicine.  It’s a cliché because it’s true. A good laugh reduces blood pressure, increases our heart rate, massages our internal organs and reduces serum cortical (a hormone released in response to stress). People who have a positive, healthy sense of humor may, according to some researchers, get sick less often and recover more quickly from illnesses. So if you want to live a healthier life,...

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How to communicate effectively?

Do not say the first thing that comes into your head but instead take a moment and pay close attention to what you say and how you say it. Focus on the meaning of what you want to communicate. Aim to increase understanding by considering how your message might be received by the other person.  By communicating clearly, you can help avoid misunderstandings and potential conflict with others.  By speaking eloquently you will come across...

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Skills Needed for Hotel Management (part 2)

To continue needed skills for hotel management in part 1, now let's turn on the part 2  Communication Communication is one of the most important skills you will need as a hotel manager. At work, you will be managing employees from all departments as well as working with customers. You will need to let employees know whether or not they are doing their jobs correctly in a way that will encourage them rather than frustrate them. You...

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Skills Needed for Hotel Management (part 1)

Hotel managers make sure their staff is providing friendly service and the hotel building and room facilities are in good condition. They may also hire staff, work with marketing and the hotel's finances and make sure the food and banquet operations are running properly. Because the manager's job is pivotal to the hotel, many work over 40 hours a week. Hotel managers must be able to handle stressful situations with care, pay attention...

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Duties & Responsibilities for Hotel Positions

Every hotel, large or small, includes a variety of employment opportunities. A smooth-operating hotel needs workers in departments with diverse responsibilities dependent on one another. General Manager General Manager in Hospitality Industry ...

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How Do I Become a Hospitality Recruiter?

To become a hospitality recruiter, a prospective employee needs a mix of on-the-job experience and training in both the hospitality and recruitment industries. Primarily, a candidate needs several years of experience in the hospitality industry. Having this experience builds contacts and knowledge that the candidate can use to become a hospitality recruiter. While many recruitment firms to not require a college degree, having a formal...

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What Do Restaurant Recruiters Do?

Restaurant recruiters help hospitality workers find work. At the same time, a restaurant recruiter may also work with a restaurant or hotel in an attempt to find suitable staff persons for available positions. Restaurant recruiters may work individually or may be employed by a company that specializes in hospitality and restaurant recruiting. What do restaurant recruiters do? ...

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What Do Hospitality Recruiters Do?

Recruiters, often also called headhunters, look for people with the qualifications and talents to fill management positions in a variety of industries. Hospitality recruiters look for management candidates within the hospitality industry. Recruiters look for people working in hospitality industry management who have the skills necessary to fill jobs for which they are recruiting. This generally includes positions in places such as hotels, restaurants...

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The different types of hospitality industry jobs?

The hospitality industry revolves around providing excellent customer service in a wide variety of positions. There are many different kinds of hospitality industry jobs, including many of the positions available at hotels, restaurants, vacation destinations, and event planning services. For people who love working with customers and enjoy the travel, tourism, and leisure activity market, the hospitality industry may be just the right fit. The...

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