Flexible working hour in hospitality industry, should or not?

The hospitality industry is known for being fast-paced, and staff turnover in this industry is high. Involves long and unsociable hours in hospitality industry can make it difficult for employees to juggle work with other commitments, particularly family. Employee stress and burnout can lead to staff members leaving, or becoming demotivated.

Employees can benefit in a number of different ways. All they need is a suitable environment with the right management policy and flexible working hour is one of great ways should be applied. 

Which are flexible working hours’ advantages?
They can reduce stress, increase standard of living through the ability to combine work and other commitments, reduce childcare costs, improve family relationships, improve morale,…

Many employees who are looking for work or are hoping to switch roles look for flexible working hours as a key benefit of potential employers. Providing flexible work options means that they can meet their commitments, and enjoy a balanced lifestyle, while still continuing to work.

Besides employees’ benefit, there are a large number of advantages for employers. Some of these are: improved staff retention levels, the ability to attract high quality job candidates and employees, a happier more productive workforce, increased employee loyalty, reduced absenteeism, more likelihood of employees returning after maternity leave,…

Offering flexible working hours can be a good way for smaller organizations to stay competitive, and attract and keep higher performing employees. Many hospitality organizations struggle to find and keep good employees, and the cost of recruitment and training can have a significant impact on their bottom lines.

Flexible working hours can help provide an incentive for employees to stay with organizations in the long-term, and reduce overall staff turnover.

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Bleisure travel - new niche market for hotelier

Bleisure travel is a trip mixing business with leisure that purposes in improving job satisfaction and loyalty.

For example, a business trip that may include family or a significant other, which then leads to a short vacation and extended hotel stay.

According to a 2014 Google Travel Study, 57% of US business travelers plan to extend their trips for leisure. With this growing trend in the hospitality industry, it is important for hoteliers to start developing a better understanding of this market in order to effectively accommodate bleisure travelers during their stay.

The latest survey from BridgeStreet Global Hospitality polled 640 international travelers and found that most bleisure travelers tack on an average of two vacation days to their business trips.
More than half of respondents also said they’ve brought family members or their other half with them on such trips and most (78 percent) agreed that adding vacation days adds value to their work assignments.

The most popular bleisure activities are sightseeing, dining, arts and culture.

The survey also found that an overwhelming majority of younger travelers (aged 35 to 44) are more likely to take advantage of a business trip to soak in the sights: 94 percent of travelers in this age group said they’re likely or more than likely to take a bleisure trip in the next five years.
That compares to the worldwide average of 60 percent.

Meanwhile, a similar survey of 2,020 American travelers released earlier this month found that about half (49 percent) of American adults used their business trips to discover a new destination.
The Hotwire.com survey also found that younger travelers -- defined as 18-34 -- were more likely to mix business with pleasure compared to their older counterparts (aged 35 to 44) at 56 percent and 37 percent respectively.

The bleisure travel experience is one that involves multiple influences from business, leisure, travel companions and personal goals, which makes this segment of travelers often difficult to understand.

By taking the time to understand the desires and behaviors of the growing bleisure segment which includes their desire for all-inclusive hotel accommodations, being aware of the need to be constantly connected and their attraction towards hotel packages; hoteliers gain a huge advantage to the future of travel in hospitality.
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Cleaning Tips You Haven't Heard Before

No.1. The best way to dust blinds: Close them, then wipe up and down with an old dryer sheet. It'll create an antistatic barrier that helps prevent dust from building up again.

No.2. To eliminate that ring in your toilet, drop in a bubbling denture tablet, and leave it for at least 30 minutes or overnight. The stain will come off with just a few swishes of the brush.

No.3. The Mr. Clean Magic Eraser is your friend. It will cut your cleaning time in half for bathtubs, sinks, countertops, and dirty walls.

No.4. Shine your bathroom tiles with lemon oil. It also helps prevent mold and mildew.

No.5. To clean glass and mirrors, use coffee filters, not paper towels. They leave no streaks or lint - and they're cheap.

No.6. Clean cobwebs with a yardstick covered by a tube sock. That also works for cleaning under stoves and refrigerators.

No.7. Vinegar and water is a great deodorizer for a musty bathroom. Spray your shower down as you're getting out. It really absorbs the odors, and the smell of vinegar goes away in an hour.

No.8. To clean your microwave oven, microwave a cup of water with some baking soda in it until it's boiling. That eliminates odors and makes it super easy to wipe away all that stuck-on stuff.

No.9. A wet pumice stone will clean a dirty oven faster than any spray-on product.

No.10. Our biggest secret weapon? A powdered product called Bar Keepers Friend (amazon.com). We use it on everything. Its active ingredient is rhubarb powder, which really cuts through grit and grime. It cleans glass-top stoves, counters, toilets, porcelain and more. Your sink will never be shinier.

No.11. Vacuuming bathroom mats is a nightmare. Toss them in the wash every week or two instead.

No.12. Seventh Generation dish liquid diluted with water is a great nontoxic all-purpose cleanser. Just put two squirts in a spray bottle and fill it with water.

No.13. To damp-mop wood floors, use plain water or a water-based floor cleaner like Bona. Don't use vinegar. The acid in it will pit your polyurethane finish, can void your warranty, and may reduce shine over time.

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How is emotional intelligence (EI) important in workplace?

What is Emotional Intelligence?

Emotional intelligence (EI) is the ability to perceive, control, and evaluate emotions. Emotional intelligence can absolutely be learned and strengthened in daily habit.

How is emotional intelligence important in workplace?

If a business (organization) wants to lift itself from averagely successful to excellent, there is only one area they needs to address : emotional intelligence.
Emotional intelligence at work is about how people and relationships function:
• Relationships between colleagues, between directors and staff;
• Relationships between the organisation and its customers, stakeholders, suppliers, competitors, networking contacts, … everyone.

It is about leadership, teamwork, partnership and vision. Founded on excellent practice and understanding of communication, the emotionally intelligent business consistently excels in all these areas and has insight into how this happens.
An organisation which is emotionally intelligent has staff who are:
• Motivated, productive, efficient, aligned with the business, and committed;
• Effective, confident, likable, happy, and rewarded.

Emotional intelligence is applicable to every human interaction in business: from staff motivation to customer service, from brainstorming to company presentations. But the subject is far deeper and wider than these examples, and emotional intelligence must be able to understand and deal with:
• How we assess people
• How relationships develop
• How our beliefs generate our experience
• As well as resistance, power struggles, judgment, competition, vision, leadership, success, and much more.

Only in a business in which the staffs are emotionally intelligent can they work together to maximum effectiveness. This can only increase the organisation’s success, however measured.
Emotional intelligence is essential for excellence.

How can managers check their staffs' emotional intelligence?

To manage employees' EI, business or organization can take a emotional intelligence test (EQ) itself or ask supporting from manpower services agencies or recruitment agencies.

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How to become a good listener? (Part 2)

Last some days, I said about some tips to become a good listener? Now we will come to other tips to improve your listen skill.

• See more: How to become a good listener? (Part 1)

5. Wait and Watch for Non-Verbal Communication
Gestures, facial expressions, and eye-movements are all important.
In fact, we don’t just listen with our ears but also with our eyes so to become a good listener, you should watch and pick up the additional information being transmitted via non-verbal communication.

6. Be Patient
Be patient and let the speaker continue in their own time, sometimes it takes time to formulate what to say and how to say it.
Never interrupt or finish a sentence for someone.

7. Listen for Ideas – Not Just Words
To become a good listener, you need to get the whole picture, not just isolated bits and pieces.
One of the most difficult aspects of listening is the ability to link together pieces of information to reveal the ideas of others. With proper concentration, letting go of distractions, and focus this becomes easier.

8. Avoid Personal Prejudice
Everybody has a different way of speaking, some people are more nervous or shy than others, some have regional accents or make excessive arm movements, some people like to pace whilst talking - others like to sit still.
Try to be impartial.  Don't become irritated and don't let the person’s habits or mannerisms distract you from what they are really saying.
Focus on what is being said and try to ignore styles of delivery.

9. Listen to the Tone
A good speaker will use both volume and tone to their advantage to keep an audience attentive; everybody will use pitch, tone and volume of voice in certain situations – let these help you to understand the emphasis of what is being said.

The most basic and powerful way to connect to another person is to listen. Just listen. Perhaps the most important thing we ever give each other is our attention...
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How to become a good listener? (Part 1)

It's difficult to become an effective speaker but to become good listener is not easy. A good listener will listen not only to what is being said, but also to what is left unsaid or only partially said.

Effective listening involves observing body language and noticing inconsistencies between verbal and non-verbal messages. For example, if someone tells you that they are happy with their life but through gritted teeth or with tears filling their eyes, you should consider that the verbal and non-verbal messages are in conflict, they maybe don't mean what they say.

Let's see some tips help you become a good listener.

• See more: How to become a good listener? (Part 2)

1. Stop Talking
When somebody else is talking listen to what they are saying, do not interrupt, talk over them or finish their sentences for them.  Until they has finished talking you may need to clarify to ensure you have received their message accurately.

2. Just Listening

Feel Relax.  

Focus on the speaker.  

Put other things out of mind.  

The human mind is easily distracted by other thoughts – what’s for lunch, what time do I need to leave to catch my train, is it going to rain – try to put other thoughts out of mind and concentrate on the messages that are being communicated.

3. Put the Speaker at Ease
Remember their needs and concerns.
Help the speaker to feel free to speak.
Nod or use other gestures or words to encourage them to continue.
Maintain eye contact but don’t stare – show you are listening and understanding what is being said.

4. Empathise
Put yourself in speaker's position.
Try to understand the other person’s point of view.
Look at issues from their perspective.
Let go of preconceived ideas.
By having an open mind we can more fully empathise with the speaker.
If the speaker says something that you disagree with then wait and construct an argument to counter what is said but keep an open mind to the views and opinions of others.

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How to use humor on the job? (Part 2)

Last days, we knew some tips to use humor on job. Now we will learn more techniques to get success at work.
6. Observe the rule of threes
Have you ever noticed how many jokes involve a minister, a priest, and a rabbi? Or a member of ethnic groups 1, 2, and 3? An old saying tells us that "A cord of three strands is not easily broken." Triangular structures are among the strongest ones possible. The number three represents symmetry and completeness. Therefore, when developing your humor, try to involve three elements. For example, when I give presentations on communications lessons we can learn from the Titanic disaster, I don't simply say "I use as an example the Titanic because my daughters say I'm a loser." I say, instead:

I use as an example the Titanic for three reasons: It's something everyone knows, I enjoy studying and discussing it, and My daughters say I'm a loser.

7. Say what people are thinking (but won't say themselves)
Dilbert creator, Scott Adams, once remarked that this idea provides many of his cartoon subjects. When you verbalize what everyone else is thinking, you in effect "take the hit" for them, allowing them the privilege of laughing. In my previous example, where I was preceding Commander Waddle, it's quite possible the audience was more familiar with him than with me. When I made my joke, I was saying to them, in effect, "I know what you're thinking, and it's okay."

8. Delay the punchline until the end
The impact of humor is greatest when you can delay the punchline as long as possible. For example, instead of telling an audience they have to write clearly enough "so that even a judge can understand it," tell them that they have to write clearly enough "so that it can be understood, even by a judge."

9. Poke fun at a boss or other authority figure
As long as you don't go overboard, making fun of the boss is usually a safe approach. In fact, doing so pays a backhanded compliment to the boss, by recognizing that he or she has sufficient prominence to merit such attention. I recommend, as above, avoiding joking about race or religion or physical characteristics of the boss. The safest topics are probably intelligence and business acumen (or lack thereof).

10. Don't tip your hand
An important reason business humor works is the absence of expectations. People are expecting a business presentation, not a monologue from Jay Leno. Any appropriate humor you can generate usually will succeed. Therefore, if you're about to use humor, never tell the audience, "I'm going to tell you a joke now" or "Here's a joke that makes my point." Just start into the joke as if you're giving your regular presentation.

Also, use local details whenever possible. If you're in Washington, don't say "I was walking down the street." Say instead, "I was walking west on K St., approaching Washington Circle, by The George Washington University Hospital." Don't say, "I exited the subway." Say instead, "I exited the Metro at Judiciary Square." These details add to the credibility of the story, increasing the element of surprise and hence the impact of the joke.

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How to use humor on the job? (Part 1)

Do you want to distinguish yourself in the workplace and be able to function more effectively there? Consider using humor. Whether you use it during a presentation, on the telephone, or in personal interactions, humor can break the ice and set the tone for your audience. Below are a few tips on effectively using humor at work. For more information, I recommend the book A Funny Thing Happened on the Way to the Boardroom, by Michael Iapoce.

1. Make fun of yourself
So with all the potential minefields out there, what CAN be a good source of humor? If you're comfortable and secure enough, I suggest making fun of yourself. Doing so can lower barriers between you and your audience by demonstrating that you're just another person. More subtly, it can show that you're sure and secure about yourself.

I once was one of two keynote speakers and was preceding Scott Waddle, the former commander of the submarine U.S.S. Greeneville. In 2001, the Greeneville struck and sank a Japanese fishing boat, killing nine people. I began my talk by asking the audience, "Who's eager to hear Commander Waddle?" As I expected, everyone in the room raised their hands. "That means, "I continued, "that you can't wait for me to finish."

2. Defuse embarrassment and tension
My father once gave a presentation in which he referenced Worcester Polytechnic Institute, pronouncing the first word correctly as "Woo-ster." His manager's manager, upon hearing that word, interrupted, saying to my father that the correct pronunciation was actually "Woo-ches-ter." Though this "correction " was actually incorrect, my father did not say so. Instead, he responded, "Sorry, Murray, please forgive me. English is only my fifth language."

As you might expect, the room erupted in laughter. In looking back on that incident, my father always said his response was superior to correcting his boss's boss in public and that it defused the embarrassment and tension of the situation.

3. Cope with unpleasant situations
I once needed to make a telephone call but had forgotten my cell phone. With my daughter in tow, I entered the lobby of an apartment building that I knew had a pay phone. An elderly member of our church had lived there before she passed on, and our family would visit her from time to time. I picked up the telephone, and as I started to dial, I saw a security guard approach me. I waved to him, smiled, and said, "It's okay." At that point, the guard glared at me, said, "No, it's not okay," and ordered us to leave.

4. Be aware of potential misinterpretation
When you make a humorous remark, particularly a joking insult, remember that it could be taken seriously. This possibility increases when the joke is made via e-mail, where body language and facial expressions do not accompany the words. If you really have the urge to use humor in e-mail, make sure to include emoticons, such as the smiley face, or LOL acronyms.

Believe it or not, when my father finished his presentation, people came up to him and asked him if he knew five languages. If some people can misread humor even in a face-to-face encounter, imagine how much worse it could be with e-mail, voicemail, or the telephone.

Instead of being upset by that incident (although I did write a letter to the CEO of the management company for that apartment), my daughter and I turned it into a joke. I would make a mock apology to her, saying, for example, "Rayna, they didn't have chocolate ice cream, so I bought vanilla. I hope that's okay." Rayna would feign anger, shake her head and say, "No, it's NOT okay."
Are you at the help desk? Do you sometimes have abusive callers? Do those callers have certain pet phrases they use? Maybe you could incorporate the phrases into your daily language (out of their hearing, of course). Or you could start an over/under pool on how long it takes for them to become upset.

5. Avoid inappropriate humor
The greatest danger in using humor is basing it on an inappropriate subject. Stay away from subjects related to race, religion, or sexual topics. Otherwise, you risk not only offending your audience (and hence compromising your credibility) but also being subject to disciplinary action.
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Which good books for hospitality managers?

#1. Service Operations Management (4th Edition)
Robert Johnston, Graham Clark, Michael Shulver
Apr 2012, Paperback, 488 pages

Description:
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

#2. Hospitality Management and Organisational Behaviour (5th Edition)
Laurie J. Mullins, Penny Dossor
Jun 2013, Paperback, 512 pages

Description:
An essential text for HND and first year Hospitality Management degree students which examines the relevance and applications of general management theory and principles to hospitality organisations. Using contemporary material and case studies the book indicates ways in which performance may be improved through better use of human resources. Rigorous academic theory is related to hospitality practice, based on the author's great knowledge of the hospitality industry. The text takes a vocational basis and the illustration of the theory with real-life examples of hospitality management in action provides a solid and stimulating introduction to the subject.
Written by two experts in the Hospitality field, Laurie Mullins and Penny Dosser, this book combines an accessible reading style with current and relevant case studies on a variety of hospitality companies from across the globe.

#3. Hospitality Management: An Introduction (2nd Edition)
Tim Knowles
Feb 1998, Paperback, 328 pages

Description:
This comprehensive text serves as a basic reader for students on introductory hospitality management programmes or non-specialist but related degrees such as tourism and business studies, both at undergraduate and postgraduate level. It provides students with a solid grounding in the industry, covering all sectors of the hospitality industry, both commercial and non commercial, and sets it within the context of the tourism industry. Hospitality Management: An Introduction second edition breaks away from tradition by looking at the wider industry, such as the brewing industry, theme parks and the timeshare industry.

#4. Corporate Strategy for Hospitality
Tim Knowles
Dec 1995, Paperback, 368 pages

Description:
Written for the both the student and manager, this book provides a fresh insight into the theory and practice of strategy formulation and implementation within the hospitality industry. It has a unique, single-author approach and incorporates up-to-date, industry case studies, drawn from international sources. Each chapter begins with a clear statement of objectives for the reader, and concludes with a summary and extensive list of further reading.

#5. Vocational A-level: Hospitality & Catering
Mary Aslett, Richard Gower
Oct 2000, Paperback, 272 pages

Description: 
Vocational A-level Hospitality and Catering provides a comprehensive, dedicated approach to the new Vocational A-level in Hospitality and Catering. Exactly matching the structure of the new specifications, this book is designed to facilitate success. The book supports students and lecturers through the six mandatory units of the Vocational A-level, covering all the background information needed. References to key skills attainment are contained at the end of each unit and information from major employers in the Hospitality and Catering industries make the learning process enjoyable and relevant. The book has an accessible, student-friendly style with clear diagrams and explanations. Activities, revision questions and real examples from industry support and encourage individual learning.

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Advantages of Laughter

Advantages of laughter

#1. Laughter is the Best Medicine. 
It’s a cliché because it’s true. A good laugh reduces blood pressure, increases our heart rate, massages our internal organs and reduces serum cortical (a hormone released in response to stress). People who have a positive, healthy sense of humor may, according to some researchers, get sick less often and recover more quickly from illnesses. So if you want to live a healthier life, or if you want to have healthy employees and reduce absenteeism rates, then you can’t be serious!

Laughter is the best medicine

#2. Laughter is a Powerful Stress Buster. 
Many psychologists tell us that humor is the complete opposite of stress. Humor reduces tension in a stressful situation, provides a realistic perspective when you most need it, gives you control over your emotions and helps you rise above a crisis. Humor is a thinking response in an emotional situation, helping you connect your mind with your heart. So if you want to manage stress better, you just can’t be serious!

Laughter is a powerful stress buster

#3. Laughter Can Improve the Bottom Line. 
If humor helps us achieve all the goals listed so far, then it only makes sense that ultimately it will improve our overall effectiveness and productivity in the workplace. This isn’t, as hockey commentator Don Cherry would say, “rocket surgery.” We do best what we enjoy doing. In fact, there are countless examples of businesses that, by focusing on their employees’ laugh lines, have significantly improved their bottom lines. So if you want to be more successful and productive, then really, you can’t be serious!

Laughter can improve the bottom line

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How to communicate effectively?

Do not say the first thing that comes into your head but instead take a moment and pay close attention to what you say and how you say it.
Focus on the meaning of what you want to communicate.
Aim to increase understanding by considering how your message might be received by the other person.  By communicating clearly, you can help avoid misunderstandings and potential conflict with others.  By speaking eloquently you will come across as more intelligent and mature.
Be aware of the messages you are sending via non-verbal channels: make eye contact and avoid defensive body language.  Present information in a way that its meaning can be clearly understood. Pay particular attention to differences in culture, past experiences, attitudes and abilities before conveying your message.  Avoid jargon and over-complicated language; explain things as simply as possible. Request clarification if unclear about a message.  Always avoid racist and sexist terms or any language that may cause offence.

How to communicate effectively

1. Use Humour
Laughing releases endorphins that can help relieve stress and anxiety; most people like to laugh and will feel drawn to somebody who can make them laugh. Don’t be afraid to be funny or clever, but do ensure your humour is appropriate to the situation.  Use your sense of humour to break the ice, to lower barriers and gain the affection of others.  By using appropriate humour you will be perceived as more charismatic.

Use humour

2. Treat People Equally
Always aim to communicate on an equal basis and avoid patronising people.  Do not talk about others behind their backs and try not to develop favourites: by treating people as your equal and also equal to each other you will build trust and respect.  Check that people understand what you have said to avoid confusion and negative feelings.  Encourage open and honest feedback from the receiver to ensure your message is understood and to avoid the receiver instead feeding back what they think you want to hear.  If confidentiality is an issue, make sure its boundaries are known and ensure its maintenance.

Treat people equally

3. Attempt to Resolve Conflict
Learn to troubleshoot and resolve problems and conflicts as they arise.  Learn how to be an effective mediator and negotiator. Use your listening skills to hear and understand both sides of any argument - encourage and facilitate people to talk to each other. Try not to be biased or judgemental but instead ease the way for conflict resolution.

Attempt to resolve conflict

4. Maintain a Positive Attitude and Smile
Few people want to be around someone who is frequently miserable.  Do your best to be friendly, upbeat and positive with other people. Maintain a positive, cheerful attitude to life: when things do not go to plan, stay optimistic and learn from your mistakes. If you smile often and stay cheerful, people are more likely to respond positively to you.

Maintain a positive attitude and smile

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Skills Needed for Hotel Management (part 2)

To continue needed skills for hotel management in part 1, now let's turn on the part 2 

Communication

Communication is one of the most important skills you will need as a hotel manager. At work, you will be managing employees from all departments as well as working with customers. You will need to let employees know whether or not they are doing their jobs correctly in a way that will encourage them rather than frustrate them. You will also need to turn on your smile for customers and let them know why staying at your hotel is a good decision. As a hotel manager, you may also be creating staff schedules, booking reservations for VIPs and making sure the hotel restaurant is running efficiently. You will need to communicate with your staff to make sure their schedules work for them and let them know when the hotel will be busy, for example, if a large amount of wedding guests have booked rooms one night. Communicating with the staff will curb any booking and scheduling issues.

Communication

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Skills Needed for Hotel Management (part 1)

Hotel managers make sure their staff is providing friendly service and the hotel building and room facilities are in good condition. They may also hire staff, work with marketing and the hotel's finances and make sure the food and banquet operations are running properly. Because the manager's job is pivotal to the hotel, many work over 40 hours a week. Hotel managers must be able to handle stressful situations with care, pay attention to detail and have excellent communication and listening skills.

Manager in hotel

 Managing Stress

Working as a hotel manager means long hours and managing a variety of employees in different departments: you will need to keep track of the cleaning staff, the cooks, the front desk and other employees, depending on the size of the hotel you are managing. Because of the great amount of responsibility you have undertaken, you may become stressed out if something goes wrong. For example, if your cleaning staff skips cleaning some rooms or the cooks fail to follow restaurant health codes, you may become bombarded by customer complaints on top of keeping track of your staff. Managing stress is important in a hotel manager's career because, if your staff sees that you are anxious and upset, they will often become anxious and upset. If your staff is stressed out or worried about job security, they most likely will not provide the best customer service, and hotel business could suffer accordingly. Managing stress and handling stressful situations calmly will keep your staff reassured and allow you to resolve any problems with hotel operations more quickly.

Managing stress

 Attention to Detail

Attention to detail is an essential skill for a hotel manager. The hotel must be run according to specific standards. You will need to make sure the maids are cleaning the rooms properly and maintaining sanitation conditions. You will also need to make sure the hotel restaurant is following state health guidelines, when preparing food for guests, such as properly washing and preparing food, monitoring cooking temperatures, and following hand washing procedures. County health inspectors may visit your hotel at random to make sure you are following guidelines. Your restaurant health inspection will be available online for the public, so you will want to make sure your staff is observing the standards in place. You will also want to make sure rooms are properly cleaned before guests receive their room keys. Walk through your hotel and check rooms at random to make sure your staff is keeping up with the cleaning.

Attention to detail

We will see other needed skills for hotel management in part 2.
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Duties & Responsibilities for Hotel Positions

Every hotel, large or small, includes a variety of employment opportunities. A smooth-operating hotel needs workers in departments with diverse responsibilities dependent on one another.

General Manager

General Manager in Hospitality Industry

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How Do I Become a Hospitality Recruiter?

To become a hospitality recruiter, a prospective employee needs a mix of on-the-job experience and training in both the hospitality and recruitment industries. Primarily, a candidate needs several years of experience in the hospitality industry. Having this experience builds contacts and knowledge that the candidate can use to become a hospitality recruiter. While many recruitment firms to not require a college degree, having a formal education in a related industry improves a candidate's chances. Candidates also generally receive on-the-job training.

How do I become a hospitality recruiter?

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What Do Restaurant Recruiters Do?

Restaurant recruiters help hospitality workers find work. At the same time, a restaurant recruiter may also work with a restaurant or hotel in an attempt to find suitable staff persons for available positions. Restaurant recruiters may work individually or may be employed by a company that specializes in hospitality and restaurant recruiting.

What do restaurant recruiters do?

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What Do Hospitality Recruiters Do?

Recruiters, often also called headhunters, look for people with the qualifications and talents to fill management positions in a variety of industries. Hospitality recruiters look for management candidates within the hospitality industry. Recruiters look for people working in hospitality industry management who have the skills necessary to fill jobs for which they are recruiting. This generally includes positions in places such as hotels, restaurants and resorts. Hospitality recruiters are basically paid to find the top talent in the industry and convince them that their careers will be more lucrative and rewarding with another company.

What do hospitality recruiters do?

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The different types of hospitality industry jobs?

The hospitality industry revolves around providing excellent customer service in a wide variety of positions. There are many different kinds of hospitality industry jobs, including many of the positions available at hotels, restaurants, vacation destinations, and event planning services. For people who love working with customers and enjoy the travel, tourism, and leisure activity market, the hospitality industry may be just the right fit.

The different types of hospitality industry jobs?

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