How is emotional intelligence (EI) important in workplace?

What is Emotional Intelligence?

Emotional intelligence (EI) is the ability to perceive, control, and evaluate emotions. Emotional intelligence can absolutely be learned and strengthened in daily habit.

How is emotional intelligence important in workplace?

If a business (organization) wants to lift itself from averagely successful to excellent, there is only one area they needs to address : emotional intelligence.
Emotional intelligence at work is about how people and relationships function:
• Relationships between colleagues, between directors and staff;
• Relationships between the organisation and its customers, stakeholders, suppliers, competitors, networking contacts, … everyone.

It is about leadership, teamwork, partnership and vision. Founded on excellent practice and understanding of communication, the emotionally intelligent business consistently excels in all these areas and has insight into how this happens.
An organisation which is emotionally intelligent has staff who are:
• Motivated, productive, efficient, aligned with the business, and committed;
• Effective, confident, likable, happy, and rewarded.

Emotional intelligence is applicable to every human interaction in business: from staff motivation to customer service, from brainstorming to company presentations. But the subject is far deeper and wider than these examples, and emotional intelligence must be able to understand and deal with:
• How we assess people
• How relationships develop
• How our beliefs generate our experience
• As well as resistance, power struggles, judgment, competition, vision, leadership, success, and much more.

Only in a business in which the staffs are emotionally intelligent can they work together to maximum effectiveness. This can only increase the organisation’s success, however measured.
Emotional intelligence is essential for excellence.

How can managers check their staffs' emotional intelligence?

To manage employees' EI, business or organization can take a emotional intelligence test (EQ) itself or ask supporting from manpower services agencies or recruitment agencies.

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