Selecting the receptionist is probably one of the most crucial because they create the first impression to the clients. So it is important to choose the right receptionist for your company’s image.
Then this might be just the image you are looking for: business ambassadors (business’s image); personality counts (help customer).
By hiring the right receptionist, you are on your way to having a successful, smooth running company.
Think carefully about the type of your business and how your receptionist can best personify the image you wish to project. Screen for those who are truly interested in a receptionist role, as opposed to those who simply want to get a foot in your company's door the easiest way possible. That said, when it comes time to conduct interviews, ask each candidate what they know about your company and listen carefully to how they respond. You want someone who has a solid understanding of the business, which helps them to present a confident and capable first impression to outsiders.
No2. Assess Your Gut Feelings
Be exacting in interviews. Too often employers focus solely on credentials when considering candidates, but conduct is often just as important, especially when it comes to the receptionist role. A nervous, timid manner can be incredibly off-putting to those having their first dealings with a business. If your receptionist embodies such traits, it doesn't matter how highly trained your staff is; you could potentially lose business on the basis of the receptionist alone.
It may seem illogical to form an opinion of a prospective receptionist
Your receptionist is often the first contact customers and partners have with your business, be it over the phone or in person, so it is very important to have the right person handling the job. And to hire the right person, it's necessary to first identify what kind of employee you are looking for.
It may seem illogical to form an opinion of a prospective receptionist based on gut feelings, but if you're turned off by his or her demeanor, consider how your clients will feel. In turn, if you get an extremely positive feeling from interacting with a prospect, take that as a good sign.
Interviewing receptionists isn't the same as hiring for other positions. Receptionists are required to react on the fly, think on their feet, and tackle whatever situation comes their way. Angry caller on the phone? The receptionist will be the first one in your office with the opportunity to talk them down. Have a glut of visitors all clamoring for attention at once? It’s the receptionist's job to ensure that everyone gets where they're going. These scenarios and more are why it's crucial to hire a receptionist with a warm, affable manner.
No3. Allow for an Adjustment Period
While it's helpful to evaluate receptionist candidates based on their abilities, be sure to give your new hire a chance to settle in before deciding how you think they're doing. Obvious as this may seem, every business is governed by its own processes and filled with its own distinctive combination of personalities. Even the best, most adaptable receptionists will need some time to adjust to his or her new situation. Six weeks is usually a reasonable amount of time to assess how a receptionist is faring. You may wish to consider bringing someone in on a temporary basis at first, and then when you feel confident they make a good fit, bring them on permanently.
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>>> Updating hospitality manpower news at Hospitality Manpower Blog
http://hospitalitymanpower.blogspot.com
>>> Find out more manpower services supply
http://vnmanpower.com
Then this might be just the image you are looking for: business ambassadors (business’s image); personality counts (help customer).
By hiring the right receptionist, you are on your way to having a successful, smooth running company.
How to hire the right receptionist?
No1. Determine Necessary SkillsThink carefully about the type of your business and how your receptionist can best personify the image you wish to project. Screen for those who are truly interested in a receptionist role, as opposed to those who simply want to get a foot in your company's door the easiest way possible. That said, when it comes time to conduct interviews, ask each candidate what they know about your company and listen carefully to how they respond. You want someone who has a solid understanding of the business, which helps them to present a confident and capable first impression to outsiders.
Be exacting in interviews. Too often employers focus solely on credentials when considering candidates, but conduct is often just as important, especially when it comes to the receptionist role. A nervous, timid manner can be incredibly off-putting to those having their first dealings with a business. If your receptionist embodies such traits, it doesn't matter how highly trained your staff is; you could potentially lose business on the basis of the receptionist alone.
It may seem illogical to form an opinion of a prospective receptionist
Your receptionist is often the first contact customers and partners have with your business, be it over the phone or in person, so it is very important to have the right person handling the job. And to hire the right person, it's necessary to first identify what kind of employee you are looking for.
It may seem illogical to form an opinion of a prospective receptionist based on gut feelings, but if you're turned off by his or her demeanor, consider how your clients will feel. In turn, if you get an extremely positive feeling from interacting with a prospect, take that as a good sign.
Interviewing receptionists isn't the same as hiring for other positions. Receptionists are required to react on the fly, think on their feet, and tackle whatever situation comes their way. Angry caller on the phone? The receptionist will be the first one in your office with the opportunity to talk them down. Have a glut of visitors all clamoring for attention at once? It’s the receptionist's job to ensure that everyone gets where they're going. These scenarios and more are why it's crucial to hire a receptionist with a warm, affable manner.
No3. Allow for an Adjustment Period
While it's helpful to evaluate receptionist candidates based on their abilities, be sure to give your new hire a chance to settle in before deciding how you think they're doing. Obvious as this may seem, every business is governed by its own processes and filled with its own distinctive combination of personalities. Even the best, most adaptable receptionists will need some time to adjust to his or her new situation. Six weeks is usually a reasonable amount of time to assess how a receptionist is faring. You may wish to consider bringing someone in on a temporary basis at first, and then when you feel confident they make a good fit, bring them on permanently.
-------------------------------
>>> Updating hospitality manpower news at Hospitality Manpower Blog
http://hospitalitymanpower.blogspot.com
>>> Find out more manpower services supply
http://vnmanpower.com
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