Skills Needed for Hotel Management (part 2)

To continue needed skills for hotel management in part 1, now let's turn on the part 2 

Communication

Communication is one of the most important skills you will need as a hotel manager. At work, you will be managing employees from all departments as well as working with customers. You will need to let employees know whether or not they are doing their jobs correctly in a way that will encourage them rather than frustrate them. You will also need to turn on your smile for customers and let them know why staying at your hotel is a good decision. As a hotel manager, you may also be creating staff schedules, booking reservations for VIPs and making sure the hotel restaurant is running efficiently. You will need to communicate with your staff to make sure their schedules work for them and let them know when the hotel will be busy, for example, if a large amount of wedding guests have booked rooms one night. Communicating with the staff will curb any booking and scheduling issues.

Communication

Listening

As a hotel manager, you will likely be dealing with multiple employees and customers at the same time. However, if you fail to listen to what each person is saying, you might miss an important issue with the hotel or give customers the idea that your hotel doesn't care their needs or business. This could damage the reputation of your hotel and cause you to lose business. This is why taking the time to listen to what people around you are saying is important; employees' concerns about the work environment can cause them to be less friendly and not work as efficiently. If you listen to them and work with them to improve the situation, you will improve the satisfaction of customers as well. Listening to customers' concerns and needs will reflect well on your hotel and encourage repeat business.

Listening

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