Working
effectively and efficiently
Working
as a waitress or waiter can be a whirlwind, whether you're an experienced staff
member or you've just entered the industry. Take some time to read this article
and reflect on best wait staff practices when you're not in the middle of a
busy work shift. Your customers' smiles, employer's satisfaction, and tip jar
will all expand if you work on improving your service.
#1: Suitable appearance.
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| Suitable appearance |
-
Wear nice looking shoes, and keep them
tightly tied. Never wear sandals.
-
Refrain from wearing perfume or cologne
as some guests may have allergies to these scents. Similarly, try not to smoke
before work or during your break, as it can leave an obnoxious smell.
-
Keep jewelry and makeup subtle and
unobtrusive
#2:
Familiar with menu.
 |
| Familiar with menu |
Become familiar with every option for
every order, you will save a lot of time and trouble.
#3:
Suggest additional purchases.
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| Suggest additional purchases |
Politely ask whether the customer would
like a drink, a side, or an upgrade to their order. Management will love you
for this and your tips will increase as your customers purchase more.
#4:
Multitask.
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| Multitask |
If you cannot remember every task, write
your orders down immediately and make additional notes.
#5:
Manage your time well.
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| Manage your time well |
Keep track of how long its been since
you checked on each table, and become familiar with how long each meal takes to
cook. Plan to visit each table after they've finished each course. Move briskly
without running and try to maintain a steady pace to keep everything running
smoothly.
#6:
Check the food before bringing it to the customer.
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| Check the food before bringing it to the customer |
Making sure the order is correct before
bringing it to the table.
If an order has been messed up, let the
kitchen and the customers know. Apologize for the additional delay and, if
allowed in your restaurant, try to give them a discounted meal or something
extra to make up for it.
#7:
Anticipate common requests.
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| Anticipate common requests |
Most customers want ketchup with their
burger. Kids frequently drop their silverware. Once you get to know which
requests are popular with which meals and customers, bring them to the table in
advance. This saves both you and the customers time and makes them feel taken
care of.
#8:
Don't let a bad tip ruin your shift.
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| Don't let a bad tip ruin your shift |
Never complain to a table about a bad
tip, no matter how great your service was. Not only could you get yourself
fired but it sets you up as the complaining type and creates bad relations with
the other waiting staff.
#9:
Never sit around doing nothing.
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| Never sit around doing nothing |
If you have no customers to take care
of, clean! There's always work to be done in a restaurant. Show your employer
that you're able to take initiative and work hard.
If your current tables do not require
attention, look at the other customers as well. Some of them may be trying to
flag down a waitress for a small request that you can fill without stepping on
the toes of their wait staff.
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