Every
hotel, large or small, includes a variety of employment opportunities. A
smooth-operating hotel needs workers in departments with diverse
responsibilities dependent on one another.
General
Manager
General Manager in Hospitality Industry
A
general manager is responsible for a large number of tasks. You will be
required to prepare a yearly budget and submit it to the hotel owner, corporate
office or possibly a district manager. All employee terminations and new hires
will be your responsibility. Hotel room rates fluctuate consistently, and as
the general manger of the hotel, it will be your responsibility to decide the
best rate for any given day, night, weekend or special event. You will also
have the authority to set hotel service standards as well as choose extra
services or amenities to make the hotel more appealing to travelers.
Front
Desk Supervisor and Staff
Front Desk Supervisor and Staff
The
front desk staff will take reservations by phone, cancel reservations, check in
guests, check guests out, and keep the front desk area and lobby clean and
presentable. As a front desk agent, you may be required to help in other areas
of the hotel, such as housekeeping, during busy seasons or if staff is
short-handed. You will be responsible for large amounts of money, authorizing
guest refunds, and taking care of any guest complaints or room issues. The
front desk supervisor also will work the front desk and may be responsible for
scheduling the work days and hours for the other front desk staff.
Housekeeping
Staff and Laundry
Housekeeping Staff and Laundry
Housekeepers
are responsible for the cleanliness of all rooms in such a way that a guest
would not realize someone had just checked out of the room earlier that same
morning. You will also strip every linen off each bed and make each bed
according to the hotel standards. The guest rooms are meticulously cleaned and
sanitized before a guest arrives. Smaller hotels may require the housekeepers
to do the laundry, which will require you to wash, dry and fold all linens,
including sheets, pillowcases, comforters and blankets. As a laundry person,
you would be required to also remove stains that may be in any linens, when
possible.
Breakfast
Host, Hostess and Cooks
Breakfast Host, Hostess and Cooks
Many
hotels offer a complimentary breakfast bar. As the host or hostess you will be
responsible to keep the bar stocked at all times, clean up any messes, brew
coffee, wash dishes, break down the breakfast bar and wash the breakfast
dishes. If the hotel has a hot bar, you or another person will be responsible
for cooking items such as eggs or waffles, and keeping a steady flow of the
items to the breakfast bar. The cook will also help break down the bar and
clean up the work area before the shift for the day is over.
Maintenance
Maintenance in hospitality industry
A
hotel maintenance person will ensure that just about everything in the hotel is
in proper working order. Daily tasks may include changing light bulbs, removing
waste and painting. Other tasks will be assigned as needed, including fixing or
replacing toilets, piping, room appliances and vacuums. Many hotels have an
indoor pool, and you must ensure that the water pumps and chemical pumps are
working correctly. Also, you will need to be familiar with heating and air
conditioning units, electrical wiring and plumbing, and how to troubleshoot,
fix or replace these items.
Other
Manpower in Hospitality Industry
Larger
hotels may have more positions, such as loss prevention officer, security
guards, bell boys, concierge and shuttle drivers. Many hotels may also offer a
shuttle service if they are close to an airport, amusement park or other guest
attraction. In smaller hotels that do not offer an on-site or on-call
concierge, the front desk staff usually tries to assist in finding exactly what
the guest is looking for.
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