Skill needed for a waiting staff (part 1)

Working effectively and efficiently

Working as a waitress or waiter can be a whirlwind, whether you're an experienced staff member or you've just entered the industry. Take some time to read this article and reflect on best wait staff practices when you're not in the middle of a busy work shift. Your customers' smiles, employer's satisfaction, and tip jar will all expand if you work on improving your service.

#1: Suitable appearance. 

Suitable appearance

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What does a wait staff do?

The job description for a waitress or a waiter would be to seat the guests, take the drink orders, watch to see if the guests need anything. Body language lets you know when they are ready to order. When they are ready you take the order, make sure they are served drinks, appetizers. 

What does a wait staff do?

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Skills Needed for Hotel Management (part 2)

To continue needed skills for hotel management in part 1, now let's turn on the part 2 

Communication

Communication is one of the most important skills you will need as a hotel manager. At work, you will be managing employees from all departments as well as working with customers. You will need to let employees know whether or not they are doing their jobs correctly in a way that will encourage them rather than frustrate them. You will also need to turn on your smile for customers and let them know why staying at your hotel is a good decision. As a hotel manager, you may also be creating staff schedules, booking reservations for VIPs and making sure the hotel restaurant is running efficiently. You will need to communicate with your staff to make sure their schedules work for them and let them know when the hotel will be busy, for example, if a large amount of wedding guests have booked rooms one night. Communicating with the staff will curb any booking and scheduling issues.

Communication

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Skills Needed for Hotel Management (part 1)

Hotel managers make sure their staff is providing friendly service and the hotel building and room facilities are in good condition. They may also hire staff, work with marketing and the hotel's finances and make sure the food and banquet operations are running properly. Because the manager's job is pivotal to the hotel, many work over 40 hours a week. Hotel managers must be able to handle stressful situations with care, pay attention to detail and have excellent communication and listening skills.

Manager in hotel

 Managing Stress

Working as a hotel manager means long hours and managing a variety of employees in different departments: you will need to keep track of the cleaning staff, the cooks, the front desk and other employees, depending on the size of the hotel you are managing. Because of the great amount of responsibility you have undertaken, you may become stressed out if something goes wrong. For example, if your cleaning staff skips cleaning some rooms or the cooks fail to follow restaurant health codes, you may become bombarded by customer complaints on top of keeping track of your staff. Managing stress is important in a hotel manager's career because, if your staff sees that you are anxious and upset, they will often become anxious and upset. If your staff is stressed out or worried about job security, they most likely will not provide the best customer service, and hotel business could suffer accordingly. Managing stress and handling stressful situations calmly will keep your staff reassured and allow you to resolve any problems with hotel operations more quickly.

Managing stress

 Attention to Detail

Attention to detail is an essential skill for a hotel manager. The hotel must be run according to specific standards. You will need to make sure the maids are cleaning the rooms properly and maintaining sanitation conditions. You will also need to make sure the hotel restaurant is following state health guidelines, when preparing food for guests, such as properly washing and preparing food, monitoring cooking temperatures, and following hand washing procedures. County health inspectors may visit your hotel at random to make sure you are following guidelines. Your restaurant health inspection will be available online for the public, so you will want to make sure your staff is observing the standards in place. You will also want to make sure rooms are properly cleaned before guests receive their room keys. Walk through your hotel and check rooms at random to make sure your staff is keeping up with the cleaning.

Attention to detail

We will see other needed skills for hotel management in part 2.
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Hospitality manpower supply from Vietnam Manpower JSC

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Duties & Responsibilities for Hotel Positions

Every hotel, large or small, includes a variety of employment opportunities. A smooth-operating hotel needs workers in departments with diverse responsibilities dependent on one another.

General Manager

General Manager in Hospitality Industry

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