Which good books for hospitality managers?

#1. Service Operations Management (4th Edition) Robert Johnston, Graham Clark, Michael Shulver Apr 2012, Paperback, 488 pages Description: This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling...

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Advantages of Laughter

Advantages of laughter #1. Laughter is the Best Medicine.  It’s a cliché because it’s true. A good laugh reduces blood pressure, increases our heart rate, massages our internal organs and reduces serum cortical (a hormone released in response to stress). People who have a positive, healthy sense of humor may, according to some researchers, get sick less often and recover more quickly from illnesses. So if you want to live a healthier life,...

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How to communicate effectively?

Do not say the first thing that comes into your head but instead take a moment and pay close attention to what you say and how you say it. Focus on the meaning of what you want to communicate. Aim to increase understanding by considering how your message might be received by the other person.  By communicating clearly, you can help avoid misunderstandings and potential conflict with others.  By speaking eloquently you will come across...

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Hospitality Industry Trends in 2015 (part 2)

Last time, we talked about 4 hospitality industry trends in 2015. Now we will discuss more factors affect success of  hospitality business in 2015. See more: Hospitality Industry Trends in 2015 (Part 1) 5. The sharing economy It's not in hospitality industry, any industry to be success, the firm have to share economy. No one can be top of the world just alone. 6. Political uncertainty Absolutely, no one want to relax in a political...

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Hospitality Industry Trends in 2015 (part 1)

v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Hospitality is an active industry, it changes day by day. If the manager do not update the latest trend, they will be push out of the race. Below there are some 4 hospitality industry trends in 2015, hospitality managers should pay more attention. See more: Hospitality Industry Trends in 2015 (Part...

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