Some interview question for receptionist position (Part 2)

Today, we will see more interview questions for receptionist position in hotel:

5.    On a scale from one to ten, How Would You Rate an Importance of a Receptionist in a Hotel, if we talk about overall impression of a guest?

I would say 10. Receptionist is the first, and the last, person guests talk to. If she makes a good first impression, it will be easier for the other staff members to carry on it. On the other hand, if she makes a wrong first impression, everyone else will be in trouble.

I would give her ten. I believe that in a good hotel everything has to be perfect. From start to finish. Receptionists, maids, waitresses, everyone has to do the job well, so the guests have no reason to complain and oppositely, they will come back again. I act in my job according to that. Even if I had a bad day in personal life, I would never let it to influence my performance in work.

6.    Can You Work Night Shifts? Would You Mind Working Twelve Hours a Day?

I can definitely work during the night. I do not have children, so there is no reason for me to be at home at night. I am flexible and count with night shift option.

I would not mind working twelve hours a day. In my previous job it was not uncommon that I worked even for fourteen hours a day sometimes. So I am used to do it and am able to stay focused for a long time.

7.    Client calls you. He wants to book twenty rooms for forty people. But we have only ten rooms available. What will you do?

Twenty rooms is a lot and we should not lose the client. On the other hand, we can not cancel the reservations of other guests, because everyone is important and each guest can share both positive and negative feedback on the hotel. Therefor I would probably say to the client that I have to check the availability for him and that I will call him back in ten minutes. I would go to the manager and discuss with him the options we have.

I would strongly apologize and say that we had only ten rooms available. However, I would recommend the following solution: He takes ten remaining rooms in our hotel, and I take care of the reservation of ten other rooms in a hotel nearby (or in a partnering hotel). I am sure I would find one with ten rooms available and book a place for remaining guests there. Doing this, I do for the client something extraordinary. At the same time, we do not lose a business and complete our capacity. Everything would be great. Of course before doing all of this, I would consult my manager to ensure it corresponds with the hotel policies.

8.    If a guest accused you of bad service, what would you do?

First of all, this is unlikely to happen, as I always do my job in a responsible way and try to exceed the expectations of every guest. But if it happened, I would apologize, ask what I did wrong and try to correct my mistake.

I would apologize and try to correct my mistake. If I was unable to do it, I would offer him help of my manager. Anyway, I would stay calm, listen to his needs and complaints. I would always remember the lesson I learned in that situation, in order to be able to approach another guest in a better way next time, if similar problem occurred.
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Some interview questions for receptionist position (Part 1)

Below are some questions help you to prepare for receptionist position interview better:

1. Why do you want to become a receptionist?

I always wanted to work as a receptionist. This was my childhood dream. I really like the hotel environment and I enjoy talking to different people. This makes me happy in my daily life and that is why I prefer to work as a receptionist.

I believe I can do a really good job as a receptionist. Other people enjoy talking to me, I have good understanding for the needs of the others and on the top of that, I speak two foreign languages. I believe I can deliver a great added value to both employers and clients as a receptionist

2. Why do you want to work as a receptionist here?

Your hotel has great guest reviews on all major travelers’ websites. It has a wonderful location and I believe it is one of the best places to stay when you want to enjoy your trip in the city. I would be very proud to work here as a receptionist.

I really like the variety of activities you offer to guests. Swimming for children, thematic evenings for elderly couples and romantic dinners for everyone. What more, the rooms are really nice and spacious and I like all the staff I’ve met here so far. I would be very happy to work here and recommend this place to everyone.

3. This job is repetitive. What would motivate you to do it well everyday?

To be honest, I prefer routine to creativity. Once I learn to do my stuff, I do the job well and have good feeling from doing it. Jobs where you have to learn new things every day are not really a good choice for me. Once I learn to do my tasks, I enjoy doing it and can do it on a high level day after day, without any serious drop in motivation.

Good relationships on the workplace motivate me. If I enjoy time spent with my colleagues, if I feel like a member of a hard-working team, it makes me happy and motivated to work hard all the time. It does not matter if the job is repetitive.

From my point of view, this job is not repetitive. I know that receptionists do the same things again and again, every single day. But there are problems you need to solve and new guests you talk to every day. Many different things happen on a daily basis. From my point of view, this job is fun to do, not a repetitive one. Some tasks may be repeated every day, but it doesn’t make the time in work boring.

4. Can you work with MS Office? What other programs can you use?

I have been working actively with MS Word and Ms Excel for eight years, at school and at work. I can do pretty much everything in Word and can create good charts and presentations in Excel and PowerPoint. On the top of that, I am an experienced user of various scheduling and booking programs, such as Booking Pro and Best Scheduler. I am sure I will quickly learn to work with all the programs you use here.

Besides, you can see some others such as: How fast you can type-write; What your methodology of work is; If you really can work with MS Office and use its functionality; If you are stressed, or oppositely calm and focused, while completing the tasks.

We will see more interview questions for receptionist position in part 2.
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Flexible working hour in hospitality industry, should or not?

The hospitality industry is known for being fast-paced, and staff turnover in this industry is high. Involves long and unsociable hours in hospitality industry can make it difficult for employees to juggle work with other commitments, particularly family. Employee stress and burnout can lead to staff members leaving, or becoming demotivated.

Employees can benefit in a number of different ways. All they need is a suitable environment with the right management policy and flexible working hour is one of great ways should be applied. 

Which are flexible working hours’ advantages?
They can reduce stress, increase standard of living through the ability to combine work and other commitments, reduce childcare costs, improve family relationships, improve morale,…

Many employees who are looking for work or are hoping to switch roles look for flexible working hours as a key benefit of potential employers. Providing flexible work options means that they can meet their commitments, and enjoy a balanced lifestyle, while still continuing to work.

Besides employees’ benefit, there are a large number of advantages for employers. Some of these are: improved staff retention levels, the ability to attract high quality job candidates and employees, a happier more productive workforce, increased employee loyalty, reduced absenteeism, more likelihood of employees returning after maternity leave,…

Offering flexible working hours can be a good way for smaller organizations to stay competitive, and attract and keep higher performing employees. Many hospitality organizations struggle to find and keep good employees, and the cost of recruitment and training can have a significant impact on their bottom lines.

Flexible working hours can help provide an incentive for employees to stay with organizations in the long-term, and reduce overall staff turnover.

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Bleisure travel - new niche market for hotelier

Bleisure travel is a trip mixing business with leisure that purposes in improving job satisfaction and loyalty.

For example, a business trip that may include family or a significant other, which then leads to a short vacation and extended hotel stay.

According to a 2014 Google Travel Study, 57% of US business travelers plan to extend their trips for leisure. With this growing trend in the hospitality industry, it is important for hoteliers to start developing a better understanding of this market in order to effectively accommodate bleisure travelers during their stay.

The latest survey from BridgeStreet Global Hospitality polled 640 international travelers and found that most bleisure travelers tack on an average of two vacation days to their business trips.
More than half of respondents also said they’ve brought family members or their other half with them on such trips and most (78 percent) agreed that adding vacation days adds value to their work assignments.

The most popular bleisure activities are sightseeing, dining, arts and culture.

The survey also found that an overwhelming majority of younger travelers (aged 35 to 44) are more likely to take advantage of a business trip to soak in the sights: 94 percent of travelers in this age group said they’re likely or more than likely to take a bleisure trip in the next five years.
That compares to the worldwide average of 60 percent.

Meanwhile, a similar survey of 2,020 American travelers released earlier this month found that about half (49 percent) of American adults used their business trips to discover a new destination.
The Hotwire.com survey also found that younger travelers -- defined as 18-34 -- were more likely to mix business with pleasure compared to their older counterparts (aged 35 to 44) at 56 percent and 37 percent respectively.

The bleisure travel experience is one that involves multiple influences from business, leisure, travel companions and personal goals, which makes this segment of travelers often difficult to understand.

By taking the time to understand the desires and behaviors of the growing bleisure segment which includes their desire for all-inclusive hotel accommodations, being aware of the need to be constantly connected and their attraction towards hotel packages; hoteliers gain a huge advantage to the future of travel in hospitality.
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Cleaning Tips You Haven't Heard Before

No.1. The best way to dust blinds: Close them, then wipe up and down with an old dryer sheet. It'll create an antistatic barrier that helps prevent dust from building up again.

No.2. To eliminate that ring in your toilet, drop in a bubbling denture tablet, and leave it for at least 30 minutes or overnight. The stain will come off with just a few swishes of the brush.

No.3. The Mr. Clean Magic Eraser is your friend. It will cut your cleaning time in half for bathtubs, sinks, countertops, and dirty walls.

No.4. Shine your bathroom tiles with lemon oil. It also helps prevent mold and mildew.

No.5. To clean glass and mirrors, use coffee filters, not paper towels. They leave no streaks or lint - and they're cheap.

No.6. Clean cobwebs with a yardstick covered by a tube sock. That also works for cleaning under stoves and refrigerators.

No.7. Vinegar and water is a great deodorizer for a musty bathroom. Spray your shower down as you're getting out. It really absorbs the odors, and the smell of vinegar goes away in an hour.

No.8. To clean your microwave oven, microwave a cup of water with some baking soda in it until it's boiling. That eliminates odors and makes it super easy to wipe away all that stuck-on stuff.

No.9. A wet pumice stone will clean a dirty oven faster than any spray-on product.

No.10. Our biggest secret weapon? A powdered product called Bar Keepers Friend (amazon.com). We use it on everything. Its active ingredient is rhubarb powder, which really cuts through grit and grime. It cleans glass-top stoves, counters, toilets, porcelain and more. Your sink will never be shinier.

No.11. Vacuuming bathroom mats is a nightmare. Toss them in the wash every week or two instead.

No.12. Seventh Generation dish liquid diluted with water is a great nontoxic all-purpose cleanser. Just put two squirts in a spray bottle and fill it with water.

No.13. To damp-mop wood floors, use plain water or a water-based floor cleaner like Bona. Don't use vinegar. The acid in it will pit your polyurethane finish, can void your warranty, and may reduce shine over time.

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