6 unforgettable stories in customer services

Customer service is the great cornerstone of all successful businesses. There are many amazing stories of the top brands, as well as the warm services that they provide to consumers. Today, we will review six of the most unforgettable stories relating to customer service: Sainsbury’s took advice from a 3 year old When Lily Robinson, a 3 and a half years old girl wrote a letter to Sainsbury’s (albeit with a little help from her parents), she didn’t...

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Hospitality Industry Trends in 2015 (part 2)

Last time, we talked about 4 hospitality industry trends in 2015. Now we will discuss more factors affect success of  hospitality business in 2015. See more: Hospitality Industry Trends in 2015 (Part 1) 5. The sharing economy It's not in hospitality industry, any industry to be success, the firm have to share economy. No one can be top of the world just alone. 6. Political uncertainty Absolutely, no one want to relax in a political...

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Hospitality Industry Trends in 2015 (part 1)

v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Hospitality is an active industry, it changes day by day. If the manager do not update the latest trend, they will be push out of the race. Below there are some 4 hospitality industry trends in 2015, hospitality managers should pay more attention. See more: Hospitality Industry Trends in 2015 (Part...

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