How to provide customer services outshines competiors

Some days ago, we talked about how to build customer loyalty. In the last step, we all understand how importance customer services is. See more How to build employee loyalty Excellent customer service that makes your customer feel special, Service that makes him or her want to come back and do more business with your company and recommend your business to his or her friends. So how can you provide an excellent customer service that will dazzle...

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How to keep hotel staffs in safe?

In fact, the staffs can not control all guests in the hotel and sometimes, they do not have enough skills and experience to keep their own safe.  It's important  for managers to provide solutions to maintain hotel security and their employees in safe. There are many ways to protect hotel securities, but below are 3 most important things that managers should consider at first. No 1. Training is at the top of the list. “All hotel people...

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How to increase hotel brand trust?

How do you inspire travelers to think about you before they travel? Below I want to show you some tips to get more attention of travelers and try to build customer loyalty. See more: Customer Satisfaction vs Customer Loyalty - What's the difference? No1. Display reviews Display reviews on your site. Reading reviews is now part of the booking process, so having reviews on your site enables travelers to make purchase decisions. No2. Social...

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Should manager recruit a foreign chef?

Global marketing, world travel, population diversity, and food information available online have whetted diners’ appetites to try international flavors. It's big concern for hospitality employer. Which chef should be employed? Excellent at Hometown Cuisine or International Cuisine? Should manager recruit a foreign chef?   It's not easy question to answer, because it is depending on many factors like mission of business, finance, human resources,......

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How to help bartenders in a great performance?

Not like other manpower in hospitality industry, bartenders especially get a great contribution in successful bar. Not only they meet client's tasting need, but also they create the customer's want. Sometimes they are affected by outside and unworthy elements, so they miss their mission. How do you do to keep they in a stability feeling? How to help bartenders in a great performance? Michael Neff is one of the founder of Ward III in Tribeca...

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