What housecleaners never tell you?

No.1. If you don't have a lot of cash, ask me to come for just one hour. I can do just the bathrooms and the kitchen or only the areas guests will see.

No.2. My best clients are people who work for their money, like teachers, bartenders and cops. Rich people think they're doing you a favor by allowing you to scrub their toilets. Working people understand you are doing them a service by making their lives easier.

No.3. Recommend us to your friends. We may give you $25 to $50 off a cleaning for each referral - if you ask.

No.4. I wish you wouldn't insist on bleach and other harsh cleaners. For almost every situation, there's an eco-friendly option that's just as effective.

No.5. If you leave your personal life out for us to see, we most definitely will talk about you. We may even send pictures to our friends and relatives.

No.6. After I leave, check the base of the toilet and the top of the fridge. If they're clean, you know I'm thorough.

No.7. Pick your clothes up off the floor, get your dishes out of the sink, and clean up your kids' toys. Your house will end up a lot cleaner.

No.8. Many cleaning companies do not run any sort of background check or even check references. I answered an ad, I was on time and presentable, and I was willing to take the job. That is all most companies care about.

No.9. Make sure we're bonded and have liability insurance. Otherwise, you're on the hook if we break something or get hurt on the job.

No.10. Even though I smile and act interested, don't use me as your therapist, gossip buddy or friend. Frankly, most of us have a lot less than you, and we can't fathom why you're complaining. Plus, you slow me down.

No.11. When using a new maid service, leave a few dollars hanging out of a pants pocket or lying on the counter. If we take a dollar or two, you'll know we're probably going to take other things.

No.12. Want to save money on high-priced maid services? Instead of booking a regular appointment, ask to be on our on-call list to fill last-minute slots at a discount. Or see if you can be a "training home" for new cleaners.

No.13. If you use a service instead of an individual, ask for the same people every time. Your cleanings will be more consistent, with fewer strangers in your home.
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Build employee loyalty or build customer loyalty?

The business world there is always a lot of talk about the importance of customer loyalty. But employee loyalty is every bit as important. Many people overlook the importance of employee, but to do so can be detrimental to your business. If you have not considered the issue before, there is no better time than now.

There are many reasons why having loyal employees is a must in your business. They are the backbone of the company, and the ones that will ultimately make or break your product or service. They represent your company and will either put your business goals into action or snuff them out before you can even figure out the root of the problem.
Employee loyalty should be at the top of every entrepreneur's list, and it should be integrated into your business strategy. It’s that important!
Here are a few secrets that I have learned about gaining employee loyalty:

Putting it into action
To put this in action, take some time to focus on your employee loyalty. Work at building a loyal team and doing what it takes to make that happen. It may take you coming to terms with the fact that you need to replace a few people, or that you need to work on your own actions toward your employees. When you evaluate what needs to be done and get it done, everything else will fall into place.

Lines of communication
Often times, as business leaders, we tend to focus all of our attention on the consumers and our bottom line. But what we must realize is that when we turn some of that attention and focus to our employee loyalty, it will automatically help us reach those other goals. Employees who are loyal will provide better customer service and will be more apt to helping your business grow.
Another important issue when it comes to having loyal employees is keeping communication flowing. The businesses that focus on keeping their employees informed and in the know help to make them feel more a part of a team. When you take the time to clearly communicate with your employees, letting them know your expectations, their job duties, and provide feedback, they will be more loyal.

Evaluate
The first thing you need to do is recognize that some people are naturally loyal, while others are not. So, fire those people who are not loyal. Replace them with people who have a history of being loyal in their prior positions. If they were loyal in the past, they will most likely be loyal in the future. Being loyal is a work ethic that people either have or they don’t, so it’s not really something you can teach or train them.

Simplify
Those leaders who gain loyalty do it by removing barriers for everyone else. Their primary job is to continuously make everyone else’s job easier. If your employees see you trying to help make their job easier, they will be much more loyal.

Reciprocate
The biggest secret is to give loyalty first. If you want employees to go above and beyond for you, you must go above and beyond for them. The best leaders get this. They fight for the team, and in return, the team fights for them. This doesn’t mean that you have to give them more financially. There are many non-financial rewards you can give that will help build loyalty, such as giving respect and praise, having an employee of the month, being flexible when they need time off, and listening to their suggestions and feedback.
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How to provide customer services outshines competiors

Some days ago, we talked about how to build customer loyalty. In the last step, we all understand how importance customer services is.

• See more How to build employee loyalty

Excellent customer service that makes your customer feel special, Service that makes him or her want to come back and do more business with your company and recommend your business to his or her friends.

So how can you provide an excellent customer service that will dazzle customers and competitors alike?
Let’s see some suggestions below:

1. Determine what makes what you offer special.
Study the competition.
Think about your competitors' customer service and the customer service you provide. What can you offer your customers that is "better" than the competition? There are sure to be aspects of your customer service that you can promote as special or unique.

2. Study the customer service ideas on your list and examine their feasibility.
Excellent customer service carries that same kind of guarantee; it's not a "sometimes" proposition. So only choose what you can definitely do one hundred percent of the time.

3. Practice customer services ideas.
Put customer services on your business cards and in your email signature.
Make it part of your greeting spiel when you answer the phone.
You need to make your customer service a prominent feature of every ad too, so people automatically associate it with your business. Remember when you're redesigning or creating ads never to describe your customer service as "new and improved"; this implies there was something wrong with your previous customer service.

While one of the big payoffs of your excellent customer service will be the great word-of-mouth advertising it generates, this takes time, and you need to help it along by getting the word out. Don't be shy! Solicit customer service testimonials from satisfied customers, that you can use in print ads, such as in newspapers, ezines, and on your website, if you have one, or can at least use as references for new potential customers.

4. Stay proactive and listen to your customers.
Listen to your customers and find out what kind of special customer service they want. You can do this formally, by creating a customer service feedback form, such as this Customer Service Survey, that you enclose with every promotion or post on your website, or informally, by asking them for their customer service ideas when they're in your company.
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How to keep hotel staffs in safe?

In fact, the staffs can not control all guests in the hotel and sometimes, they do not have enough skills and experience to keep their own safe.  It's important  for managers to provide solutions to maintain hotel security and their employees in safe.
There are many ways to protect hotel securities, but below are 3 most important things that managers should consider at first.

No 1. Training is at the top of the list.

“All hotel people should be trained in observing and detecting abhorrent or dysfunctional behaviors, spot people acting out, and report it right away,” said Ron Williams, owner of Talon Executive Services, a personal protection company.

Training should ensure a uniform response to protect a victim—whether that’s from a fall or an assault, said Anthony C. Roman, CEO of Roman and Associates, a global investigation and security and risk management program consulting firm.

There should be someone who is trained to take an official statement and knows what it means to “preserve the chain of evidence,” Roman said. “The sooner data is collected, the more valid it is. The better the chain is preserved, the more credible it is and is less likely to be dismissed in court.”

A few personal security tips for your employees:
• Never put your own safety at risk; if you are uncomfortable in any situation, remove yourself right away.
• Never be afraid to tell a guest “no” if you are uncomfortable with their actions; report the behavior right away.
• Work only in well lit areas that you know well; know your means of escape before entering.
• Walk and act with confidence.

No 2. Appropriate technology is next on the list.

“In technology, none is the silver bullet - you have to layer technology like you layer policies. Of course, cameras are a good idea in hallways and at all entrances to each room,” Roman said.

And recent talk about panic buttons is supported by some experts.

“It’s an excellent idea. Tremendous idea that they carry an alert device that they can keep with them and it should alert a central station. … It should have a GPS device to register the location on premises.” Williams said.

No 3. Empowerment is last, but not least foster.

You can never underestimate the importance of empowering employees to take appropriate steps where they feel their personal safety is at risk or they are offended by statement, said Chuck Conine, president of Hospitality HR Solutions.

“A great deal of security and safety involves judgment calls, an employee that is empowered to act, and will be backed by the manager,” he said. “To me that’s a simple prescription for most situations being avoided, but if it happens they know what to do.”

Workplace violence is a justifiable concern.

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How to increase hotel brand trust?

How do you inspire travelers to think about you before they travel?
Below I want to show you some tips to get more attention of travelers and try to build customer loyalty.

• See more: Customer Satisfaction vs Customer Loyalty - What's the difference?

No1. Display reviews
Display reviews on your site. Reading reviews is now part of the booking process, so having reviews on your site enables travelers to make purchase decisions.

No2. Social Media. 
Engaging on social media is more critical for hotels now than ever before. It’s where you can identify and engage with your brand advocates (your best customers), and leverage user generated content to build a relationship with their social networks.

No3. TripAdvisor
Update your TripAdvisor and Social Media pages frequently with fresh images. TripAdvisor recently released a study that links photos to increased direct bookings.

No4. Pinterest
Try Pinterest! If you have the resources, Pinterest is a great place to find highly engaged customers who are very likely to be inspired.

No5. Collect data
Once you have your guest’s email, the possibilities for inspirational messaging open up quite a bit. If you’re able to learn more about your guests, like their job titles, interests, marital statuses, and more, you can deliver much more targeted marketing messaging, which has shown to be much more effective than traditional marketing. If you can develop a relationship with these customers, they may become repeat customers and brand advocates.

The trouble is, collecting your guests’ personal information is a tricky thing. 65% of US consumers worry about how marketers use their personal data, according to  SDL’s Data and Privacy Study. But, the same study also found that 80% of US respondents are more likely to provide personal information to a trusted brand.

As hotel marketers, you understand the importance of using guest insights to offer more targeted promotions and discounts to your guests. But guests also want to protect their data. Here are some things to consider when collecting guest data:

Communicate clearly to your guests what they will receive in exchange for their data.
Deliver the right offers and discounts for your audience, based on that data. If it doesn’t seem relevant, it won’t fly with your guests.
Offer a compelling reason for guests to share data. Perhaps they’ll get a coupon for the restaurant for sharing their email addresses or connecting on Facebook.
Reassure your guests that you won’t ever share or sell their information.
By using customer data judiciously and protecting the privacy of your guests, your brand will create loyalty.

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