How to Build Customer Loyalty

Are you committee do building customer loyalty? You should be. Most companies can increase revenues 50% by increasing customer loyalty by only 5% That’s great, but how do I do it? Here are 4 Steps to build customer loyalty: Step 1: Build Employee Loyalty It's easy to understand that if you don't take care of your employees, they won’t take care of your customers. To develop your brand, the first is developing your staffs loyalty. Step 2:...

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Customer Satisfaction vs Customer Loyalty - What's the difference?

In customer services, you’ll likely hear people talk about “customer satisfaction”, and sometimes you’ll hear about “customer loyalty”. It’s important to recognize that they are two sides of the same coin. To be clear that: “Satisfaction” is an attitude — it’s how I feel, and as such it’s distinctly subjective. I have an attitude that I’m satisfied, or I have a perception of myself as being satisfied. In contrast, “loyalty” describes behavior....

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How to become a good listener? (Part 2)

Last some days, I said about some tips to become a good listener? Now we will come to other tips to improve your listen skill. See more: How to become a good listener? (Part 1) 5. Wait and Watch for Non-Verbal Communication Gestures, facial expressions, and eye-movements are all important. In fact, we don’t just listen with our ears but also with our eyes so to become a good listener, you should watch and pick up the additional information being...

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How to become a good listener? (Part 1)

It's difficult to become an effective speaker but to become good listener is not easy. A good listener will listen not only to what is being said, but also to what is left unsaid or only partially said. Effective listening involves observing body language and noticing inconsistencies between verbal and non-verbal messages. For example, if someone tells you that they are happy with their life but through gritted teeth or with tears filling their...

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How to use humor on the job? (Part 2)

Last days, we knew some tips to use humor on job. Now we will learn more techniques to get success at work. 6. Observe the rule of threes Have you ever noticed how many jokes involve a minister, a priest, and a rabbi? Or a member of ethnic groups 1, 2, and 3? An old saying tells us that "A cord of three strands is not easily broken." Triangular structures are among the strongest ones possible. The number three represents symmetry and completeness....

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