Manpower in Hospitality Industry

The best supplier for your manpower need in Hospitality.

Manpower in Hospitality Industry

The best supplier for your manpower need in Hospitality.

Manpower in Hospitality Industry

The best supplier for your manpower need in Hospitality.

Manpower in Hospitality Industry

The best supplier for your manpower need in Hospitality.

Manpower in Hospitality Industry

The best supplier for your manpower need in Hospitality.

Thursday, February 5, 2015

Should manager recruit a foreign chef?

Global marketing, world travel, population diversity, and food information available online have whetted diners’ appetites to try international flavors.

It's big concern for hospitality employer. Which chef should be employed? Excellent at Hometown Cuisine or International Cuisine? Should manager recruit a foreign chef?  

It's not easy question to answer, because it is depending on many factors like mission of business, finance, human resources,... However, next to necessary skills of chef, grounded knowledge of various flavors in the world is a factor should be considered for recruitment in hospitality industry.

Let's imagine that the customers would like to try difference tastes or just limited ones day by day.
Absolutely, the clients love the abundance menu with strange flavors.

Below I want to show some greatest  cuisines, not only chef but also manager should pay attention to enrich the menu.

Vietnamese - The Vietnamese food has been impressing with the unique flavor. Most civilized people eat Vietnamese cuisine as their favorite change from traditional diets. The cooking style uses fresh vegetables lightly cooked, small servings of meat, and highly structured methods of food preparation. Steaming preserves nutrients, desserts have light sugar content, and fish dishes feature heavily on the menu. For these reasons, Vietnamese food offers a healthier style of eating.

chef from Vietnam

Italian - Italian meals have developed over thousands of years, and the country uses fabulous cheeses in over 400 varieties, dried meats, 300 kinds of sausages, dozens of pastas, and an astonishing wealth of Mediterranean produce. The tomato that many people think defines Italian cooking has only existed in the cuisine since the discovery of the new world. Italy has always revered local sourcing, and foods available locally influence regional cuisines throughout the country.

chef from Vietnam

Indian - The food of India weaves a complex tapestry of spices and techniques, favoring vegetables over meats. When using meat, Indian chefs cook chicken, goat, lamb and fish. Chefs and diners need to start slowly and gradually become accustomed to the heat in most Indian cooking. Three regional cuisines use different styles of cooking in the South, West and East.

chef from Vietnam

French - France places great emphasis on food and wine, and the entire culture celebrates food. Escoffier created the modern working kitchen, but many classic dishes used every part of food, and chefs created heavy sauces to mask questionable foods in the days before refrigeration. Nouvelle cuisine cuts cooking times and uses only the freshest ingredients. Chefs choose light pan sauces, herbs, fruit juices and vinegars instead of heavy sauces.

chef from Vietnam

Thai – Thai chefs balance the flavors of hot, sour, bitter and sweet. Getting the right balance of flavors makes any cuisine extraordinary. Rice, fish sauce, noodles, lime juice, coconut, peanuts and lemon grass figure prominently in Thai cuisine.

chef from Vietnam
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Tuesday, February 3, 2015

How to help bartenders in a great performance?

Not like other manpower in hospitality industry, bartenders especially get a great contribution in successful bar. Not only they meet client's tasting need, but also they create the customer's want. Sometimes they are affected by outside and unworthy elements, so they miss their mission. How do you do to keep they in a stability feeling? How to help bartenders in a great performance?

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Michael Neff is one of the founder of Ward III in Tribeca and The Rum House in Times Square. His cocktails have been featured in numerous publications, including The New York Times, The Wall Street Journal, Penthouse Magazine and, of course, Serious Eats.

Below are 20 rules of Michael Neff that applying in training his bartenders. Do you have any to add?

  1. Do everything you can to make your guests happy within the boundaries you have been given.
  2. You are on stage and people are watching you. Act accordingly. If you are not comfortable with this, find another job.
  3. It's not your party. It's not your booze. It's not your bar.
  4. Know what you serve and why. If you work at a beer bar, make sure you know about beer. If you're new and uneducated, pick a few that you can get to know well, and start from there.
  5. Sleeping with your customers is a great way to lose money.
  6. Learn how to make cocktails. Practice the details.
  7. Tips aren't everything. It's a long-term game, so don't sweat the random crappy gratuity from time to time.
  8. Cash-handling is king. Neat money shows your customers and owners that you are paying attention to their cash.
  9. Insist on proper behavior in your bar, whatever that happens to be. If you let the clientele run your establishment, you will never regain control.
  10. Look the part.
  11. Learn how to comp and why.
  12. Control your environment. Is the A/C too high? Is the music too loud? Your clienteles' comfort is directly proportional to the number of stars they will give you on Yelp when they walk out the door.
  13. Know a joke. Get good at banter. People pay for booze, but they tip for your service.
  14. Open your mouth. Talk to people. Say hello when they walk up and goodbye when they leave. Chat with your clientele, ask how they're doing, even if it's just passing time. Often, that is exactly what people want from you.
  15. Branch out. Make sure you have the skill-sets necessary to deliver what people can reasonably expect in your bar, and work to gain the skills you'll need to succeed at your next job. Because you will have a next job, and it will require more of you.
  16. Keep a clean bar. Turn bottles to face forward. Wipe the bar-top. Straighten the stools. If people think you don't care, they won't either.
  17. Keep your mouth shut. Don't offer advice. Don't dominate conversations. Keep yourself to yourself.
  18. Mise en place. It's a fancy French phrase for how you arrange your tools and ingredients. Set your mise, and do the same thing every time. You can't be fast if you're constantly searching for what you need.
  19. Don't touch your face, hair, or any other part of your body. Cough in to the crook of your arm. Sneeze down. Always be seen washing your hands. Don't be disgusting.
  20. Behind the bar, you are an illusion, a fantasy, a servant, and an actual person all rolled in to one. Choose wisely which side you choose to present at any given moment.

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Saturday, January 31, 2015

How to hire the right receptionist?

Selecting the receptionist is probably one of the most crucial because they create the first impression to the clients. So it is important to choose the right receptionist for your company’s image.
Then this might be just the image you are looking for: business ambassadors (business’s image); personality counts (help customer).
By hiring the right receptionist, you are on your way to having a successful, smooth running company.
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How to hire the right receptionist?

No1. Determine Necessary Skills
Think carefully about the type of your business and how your receptionist can best personify the image you wish to project. Screen for those who are truly interested in a receptionist role, as opposed to those who simply want to get a foot in your company's door the easiest way possible. That said, when it comes time to conduct interviews, ask each candidate what they know about your company and listen carefully to how they respond. You want someone who has a solid understanding of the business, which helps them to present a confident and capable first impression to outsiders.

No2. Assess Your Gut Feelings
Be exacting in interviews. Too often employers focus solely on credentials when considering candidates, but conduct is often just as important, especially when it comes to the receptionist role. A nervous, timid manner can be incredibly off-putting to those having their first dealings with a business. If your receptionist embodies such traits, it doesn't matter how highly trained your staff is; you could potentially lose business on the basis of the receptionist alone.
It may seem illogical to form an opinion of a prospective receptionist

Your receptionist is often the first contact customers and partners have with your business, be it over the phone or in person, so it is very important to have the right person handling the job. And to hire the right person, it's necessary to first identify what kind of employee you are looking for.
It may seem illogical to form an opinion of a prospective receptionist based on gut feelings, but if you're turned off by his or her demeanor, consider how your clients will feel. In turn, if you get an extremely positive feeling from interacting with a prospect, take that as a good sign.

Interviewing receptionists isn't the same as hiring for other positions. Receptionists are required to react on the fly, think on their feet, and tackle whatever situation comes their way. Angry caller on the phone? The receptionist will be the first one in your office with the opportunity to talk them down. Have a glut of visitors all clamoring for attention at once? It’s the receptionist's job to ensure that everyone gets where they're going. These scenarios and more are why it's crucial to hire a receptionist with a warm, affable manner.

No3. Allow for an Adjustment Period
While it's helpful to evaluate receptionist candidates based on their abilities, be sure to give your new hire a chance to settle in before deciding how you think they're doing. Obvious as this may seem, every business is governed by its own processes and filled with its own distinctive combination of personalities. Even the best, most adaptable receptionists will need some time to adjust to his or her new situation. Six weeks is usually a reasonable amount of time to assess how a receptionist is faring. You may wish to consider bringing someone in on a temporary basis at first, and then when you feel confident they make a good fit, bring them on permanently.
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Thursday, January 29, 2015

How is emotional intelligence (EI) important in workplace?

What is Emotional Intelligence?

Emotional intelligence (EI) is the ability to perceive, control, and evaluate emotions. Emotional intelligence can absolutely be learned and strengthened in daily habit.
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How is emotional intelligence important in workplace?


If a business (organization) wants to lift itself from averagely successful to excellent, there is only one area they needs to address : emotional intelligence.
Emotional intelligence at work is about how people and relationships function:
Relationships between colleagues, between directors and staff;
Relationships between the organisation and its customers, stakeholders, suppliers, competitors, networking contacts, … everyone.

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It is about leadership, teamwork, partnership and vision. Founded on excellent practice and understanding of communication, the emotionally intelligent business consistently excels in all these areas and has insight into how this happens.
An organisation which is emotionally intelligent has staff who are:
Motivated, productive, efficient, aligned with the business, and committed;
Effective, confident, likable, happy, and rewarded.

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Emotional intelligence is applicable to every human interaction in business: from staff motivation to customer service, from brainstorming to company presentations. But the subject is far deeper and wider than these examples, and emotional intelligence must be able to understand and deal with:
How we assess people
How relationships develop
How our beliefs generate our experience
As well as resistance, power struggles, judgment, competition, vision, leadership, success, and much more.

Only in a business in which the staffs are emotionally intelligent can they work together to maximum effectiveness. This can only increase the organisation’s success, however measured.
Emotional intelligence is essential for excellence.

How can managers check their staffs' emotional intelligence?

To manage employees' EI, business or organization can take a emotional intelligence test (EQ) itself or ask supporting from manpower services agencies or recruitment agencies.
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Tuesday, January 27, 2015

6 unforgettable stories in customer services

Customer service is the great cornerstone of all successful businesses. There are many amazing stories of the top brands, as well as the warm services that they provide to consumers.
Today, we will review six of the most unforgettable stories relating to customer service:

Sainsbury’s took advice from a 3 year old
When Lily Robinson, a 3 and a half years old girl wrote a letter to Sainsbury’s (albeit with a little help from her parents), she didn’t realize that they’d bother responding. Her letter was concerning the tiger bread by Sainsbury’s, which she said looked very much like a giraffe. Her mother put the letters on the internet, making them viral immediately. It wasn’t long before tiger bread was renamed as giraffe bread, and Sainsbury’s also posted messages giving a nod to Lily Robinson’s original idea.

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United Airlines parting gesture
When Kerry Drake got on the plane on his United Airline flight, he knew his mother was dying. He also knew that if he missed his connecting flight, he wouldn’t be able to meet up with her in her final hours. As his first flight got delayed, Rake broke down in to tears. When the message was relayed to the captain, he immediately radioed in the connecting flight, which was delayed for Kerry Drake’s dying mother. He was able to meet up with his mother, who died the very next morning. What a heartwarming story of compassion, brotherhood and friendliness. Of course, everybody on the plane understood why the flight was delayed, and were happy to consent.

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Bungie Studios’ Holiday Miracle
One of the most beloved game developers in the video gaming industry, Bungie is famous for its Xbox franchise Halo. When a father of a young child who had just had liver transplant surgery approached Bungie that his son could not play the newest release of Halo, little did he expect the response! A card came in the mail, signed by all members of Team Bungie with get-well wishes, and there was a custom built helmet of Master Chief (the main character), along with a bunch of other merchandise. Can’t be a better gift than that, can there?

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Trader Joe’s Delivery
Trader Joe’s is very popular, we all know that. But, when an elderly man, 89 years old, was snowed in at home in Pennsylvania during the holidays, his daughter was worried he wouldn’t have enough food. So, she called as many shops as she could, and finally got hold of someone at Trader Joe’s. Guess what they did? While Trader Joe’s normally does not deliver, they said they’d be happy to deliver, and even suggested items that would fit well with the man’s low-sodium dietary intake. It took less than 30 minutes for a delivery boy to reach the man’s doorstep.

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Lego’s awesome recovery
For a child, toys are everything. Every kid grows up playing with Lego, and losing one can be a traumatizing experience to say the least. When Luka Apps spent all of his money on a Ninjago and then lost it, he was distraught. He wrote a letter to Lego, explaining his predicament, and also mentioned that he’d take special care if they would send him another one. You know what’s coming; Lego sent him the action figure, along with all of his weapons and a beautiful card too!

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Morton’s Steakhouse stunning gesture
When Peter Shankman, a famous author, speaker and consultant on customer service, sent out a tweet to Morton’s Steakhouse to bring over a porterhouse steak at the Newark Airport in two hours, he didn’t make much of it. Imagine his surprise when two hours later, a representative from Morton’s drove 23 miles to greet him with a full meal at the airport. It even included silverware. Needless to say, Morton’s steakhouse posted crazy sales soon afterwards.

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>>> Updating hospitality manpower news at Hospitality Manpower Blog
http://hospitalitymanpower.blogspot.com
>>> Find out more manpower services supply
http://vnmanpower.com