How to hire the right receptionist?

Selecting the receptionist is probably one of the most crucial because they create the first impression to the clients. So it is important to choose the right receptionist for your company’s image. Then this might be just the image you are looking for: business ambassadors (business’s image); personality counts (help customer). By hiring the right receptionist, you are on your way to having a successful, smooth running company. How to hire the...

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How is emotional intelligence (EI) important in workplace?

What is Emotional Intelligence? Emotional intelligence (EI) is the ability to perceive, control, and evaluate emotions. Emotional intelligence can absolutely be learned and strengthened in daily habit. How is emotional intelligence important in workplace? If a business (organization) wants to lift itself from averagely successful to excellent, there is only one area they needs to address : emotional intelligence. Emotional intelligence...

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6 unforgettable stories in customer services

Customer service is the great cornerstone of all successful businesses. There are many amazing stories of the top brands, as well as the warm services that they provide to consumers. Today, we will review six of the most unforgettable stories relating to customer service: Sainsbury’s took advice from a 3 year old When Lily Robinson, a 3 and a half years old girl wrote a letter to Sainsbury’s (albeit with a little help from her parents), she didn’t...

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How to Build Customer Loyalty

Are you committee do building customer loyalty? You should be. Most companies can increase revenues 50% by increasing customer loyalty by only 5% That’s great, but how do I do it? Here are 4 Steps to build customer loyalty: Step 1: Build Employee Loyalty It's easy to understand that if you don't take care of your employees, they won’t take care of your customers. To develop your brand, the first is developing your staffs loyalty. Step 2:...

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Customer Satisfaction vs Customer Loyalty - What's the difference?

In customer services, you’ll likely hear people talk about “customer satisfaction”, and sometimes you’ll hear about “customer loyalty”. It’s important to recognize that they are two sides of the same coin. To be clear that: “Satisfaction” is an attitude — it’s how I feel, and as such it’s distinctly subjective. I have an attitude that I’m satisfied, or I have a perception of myself as being satisfied. In contrast, “loyalty” describes behavior....

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