What if you can’t afford your employees salary anymo...
Saturday, November 28, 2015
Friday, November 13, 2015
Saturday, November 7, 2015
Monday, November 2, 2015
Saturday, October 31, 2015
Thursday, October 29, 2015
Saturday, October 24, 2015
Saturday, October 17, 2015
Wednesday, October 14, 2015
Friday, October 9, 2015
Monday, September 28, 2015
Monday, September 21, 2015
Saturday, September 19, 2015
Wednesday, September 16, 2015
Tuesday, September 15, 2015
Thursday, September 10, 2015
Wednesday, September 9, 2015
Monday, September 7, 2015
Thursday, September 3, 2015
How to keep productive when you are in sleep deprivation
Most people need 7 to 9 hours every day to
sleep. There is no doubt that sleep deprivation has a big impact to
your job performance. Did you always see yourself need a cup of coffee
from joining the rest of society? You are not alone. According to a recent survey of Inc., a
third of U.S. workers only sleep less than 6 hours per night and it cost
more than $63 billion as a consequence of reducing productivity. Is there any better alternative?...
Tuesday, September 1, 2015
5 Proven Ways to Get Creative in the Workplace
To spark creativity among your employees,
just need some workspace adjustment, seating arrangement, game-like
things, brainstorming and diversity of backgrounds and experiences.
5 Proven Ways to Get Creative in the Workpl...
Monday, August 31, 2015
Talent mobility: the future of labor market
Technology development and globalization create a huge opportunity to erase the national boundaries for a career path.Read more at Talent mobility: the future of labor market...
Thursday, August 27, 2015
Tuesday, August 25, 2015
Job sharing: The next trend in the “share economy”
With the development of collaborative
consumption and rising of the Empires like Uber, Airbnb, where people
could take advantage of something they are not using such as a car,
house to a stranger rents. Catching up with this trend, the labor market
has created a new work method with standout benefits: Job Sharing.Read more at Job sharing: The next trend in the “share econo...
Saturday, August 22, 2015
10 ways having fun at the weekend to increase your work productivity
The successful person acknowledges the
important of switching their status to “relax” at the weekend and
recreate their power. If you want to get back to your job with 110% in
Monday morning, here are the things to do: 10 ways having fun at the weekend to increase your work productiv...
Friday, August 21, 2015
Saturday, March 7, 2015
Some interview question for receptionist position (Part 2)
Today, we will see more interview questions for receptionist position in hotel:
5. On a scale from one to ten, How Would You Rate an Importance of a Receptionist in a Hotel, if we talk about overall impression of a guest?
I would say 10. Receptionist is the first, and the last, person guests talk to. If she makes a good first impression, it will be easier for the other staff members to carry on it. On the other hand, if she...
Thursday, March 5, 2015
Some interview questions for receptionist position (Part 1)
Below are some questions help you to prepare for receptionist position interview better:
1. Why do you want to become a receptionist?
I
always wanted to work as a receptionist. This was my childhood dream. I
really like the hotel environment and I enjoy talking to different
people. This makes me happy in my daily life and that is why I prefer to
work as a receptionist.
I believe I can do a really
good job as a receptionist. Other people...
Tuesday, March 3, 2015
Flexible working hour in hospitality industry, should or not?
The hospitality industry is known for being fast-paced, and staff
turnover in this industry is high. Involves long and unsociable hours in
hospitality industry can make it difficult for employees to juggle work
with other commitments, particularly family. Employee stress and
burnout can lead to staff members leaving, or becoming demotivated.Employees
can benefit in a number of different ways. All they need is a suitable
environment...
Saturday, February 28, 2015
Bleisure travel - new niche market for hotelier
Bleisure travel is a trip mixing business with leisure that purposes in improving job satisfaction and loyalty.
For example, a business trip that may include family or a significant other, which then leads to a short vacation and extended hotel stay.
According to a 2014 Google Travel Study, 57% of US business travelers plan to extend their trips for leisure. With this growing trend in the hospitality industry, it is important for hoteliers to...
Wednesday, February 25, 2015
Cleaning Tips You Haven't Heard Before
No.1. The best way to dust blinds: Close them, then wipe up and down with an old dryer sheet. It'll create an antistatic barrier that helps prevent dust from building up again.
No.2. To eliminate that ring in your toilet, drop in a bubbling denture tablet, and leave it for at least 30 minutes or overnight. The stain will come off with just a few swishes of the brush.
No.3. The Mr. Clean Magic Eraser is your friend. It will cut your cleaning...
Saturday, February 21, 2015
What housecleaners never tell you?
No.1. If you don't have a lot of cash, ask me to come for just one hour. I can do just the bathrooms and the kitchen or only the areas guests will see.
No.2. My best clients are people who work for their money, like teachers, bartenders and cops. Rich people think they're doing you a favor by allowing you to scrub their toilets. Working people understand you are doing them a service by making their lives easier.
No.3. Recommend...
Tuesday, February 17, 2015
Build employee loyalty or build customer loyalty?
The business world there is always a lot of talk about the importance of customer loyalty. But employee loyalty is every bit as important. Many people overlook the importance of employee, but to do so can be detrimental to your business. If you have not considered the issue before, there is no better time than now.
There are many reasons why having loyal employees is a must in your business. They are the backbone of the company, and the ones...
Thursday, February 12, 2015
How to provide customer services outshines competiors
Some days ago, we talked about how to build customer loyalty. In the last step, we all understand how importance customer services is.
See more How to build employee loyalty
Excellent customer service that makes your customer feel special, Service that makes him or her want to come back and do more business with your company and recommend your business to his or her friends.
So how can you provide an excellent customer service that will dazzle...
Tuesday, February 10, 2015
How to keep hotel staffs in safe?
In fact, the staffs can not control all guests in the hotel and sometimes, they do not have enough skills and experience to keep their own safe. It's important for managers to provide solutions to maintain hotel security and their employees in safe.
There are many ways to protect hotel securities, but below are 3 most important things that managers should consider at first.
No 1. Training is at the top of the list.
“All hotel people...
Saturday, February 7, 2015
How to increase hotel brand trust?
How do you inspire travelers to think about you before they travel?
Below I want to show you some tips to get more attention of travelers and try to build customer loyalty.
See more: Customer Satisfaction vs Customer Loyalty - What's the difference?
No1. Display reviews
Display reviews on your site. Reading reviews is now part of the booking process, so having reviews on your site enables travelers to make purchase decisions.
No2. Social...
Thursday, February 5, 2015
Should manager recruit a foreign chef?
Global marketing, world travel, population diversity, and food information available online have whetted diners’ appetites to try international flavors.
It's big concern for hospitality employer. Which chef should be employed? Excellent at Hometown Cuisine or International Cuisine? Should manager recruit a foreign chef?
It's not easy question to answer, because it is depending on many factors like mission of business, finance, human resources,......
Tuesday, February 3, 2015
How to help bartenders in a great performance?
Not like other manpower in hospitality industry, bartenders especially get a great contribution in successful bar. Not only they meet client's tasting need, but also they create the customer's want. Sometimes they are affected by outside and unworthy elements, so they miss their mission. How do you do to keep they in a stability feeling? How to help bartenders in a great performance?
Michael Neff is one of the founder of Ward III in Tribeca...
Saturday, January 31, 2015
How to hire the right receptionist?
Selecting the receptionist is probably one of the most crucial because they create the first impression to the clients. So it is important to choose the right receptionist for your company’s image.
Then this might be just the image you are looking for: business ambassadors (business’s image); personality counts (help customer).
By hiring the right receptionist, you are on your way to having a successful, smooth running company.
How to hire the...
Thursday, January 29, 2015
How is emotional intelligence (EI) important in workplace?
What is Emotional Intelligence?
Emotional intelligence (EI) is the ability to perceive, control, and evaluate emotions. Emotional intelligence can absolutely be learned and strengthened in daily habit.
How is emotional intelligence important in workplace?
If a business (organization) wants to lift itself from averagely successful to excellent, there is only one area they needs to address : emotional intelligence.
Emotional intelligence...
Tuesday, January 27, 2015
6 unforgettable stories in customer services
Customer service is the great cornerstone of all successful businesses. There are many amazing stories of the top brands, as well as the warm services that they provide to consumers.
Today, we will review six of the most unforgettable stories relating to customer service:
Sainsbury’s took advice from a 3 year old
When Lily Robinson, a 3 and a half years old girl wrote a letter to Sainsbury’s (albeit with a little help from her parents), she didn’t...
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